Shamir Australia Pty Ltd is a leading international supplier of premium optical lenses and coatings. Renowned for innovation, quality, and exceptional customer service, we provide complete optical solutions across Australia.

Our Customer Service team at Shamir Australiaplays a vital role in supporting eye care professionals and customers across Australia . We take pride in delivering exceptional service, providing expert optical advice, and ensuring every order is handled with care and precision to meet the unique needs of each patient

Are you passionate about delivering exceptional customer service and looking for a role that offers variety, teamwork, and career growth? We have an exciting opportunity for a Customer Service Representative to join our dynamic optical team in Lytton.

In this role, you'll be the first point of contact for our customers, providing expert support with enquiries, orders, and product solutions while helping deliver a premium customer experience. Depending on your skills and experience, you'll have the prospect to work across a range of customer service, administration, and operational functions.

What You'll Be Doing

- Deliver exceptional customer service via phone, email, and online channels
- Respond to customer enquiries, providing product information and order support




- Process customer orders and maintain accurate records
- Provide technical advice and product recommendations across our range of optical solutions
- Assist with troubleshooting and account-related enquiries
- Receive, check, and unpack incoming orders
- Complete frame tracing and order processing tasks
- Perform accurate data entry and system updates
- Build and maintain strong relationships with customers and internal teams
- Contribute to a positive, collaborative, and customer-focused team environment

What We're Looking For

- Optical industry knowledge or experience is highly regarded
- Previous experience in a customer service, call centre, healthcare, retail, or administrative role
- Strong communication skills, both written and verbal
- Excellent attention to detail and accuracy
- Confident computer skills and experience with data entry
- Strong organisational and multitasking abilities
- A proactive, reliable, and team-oriented approach

Why Join Us?

- Variety in your day with both customer-facing and operational responsibilities
- Supportive team environment
- Opportunity to develop your skills within the optical industry

If you're looking for a role where you can make a real impact and be part of a growing team, we'd love to hear from you.

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📌 Customer Service Consultant (Queensland)
🏢 Shamir
📍 Queensland