Job Type: Permanent position | Full time position

Job Description

Key Responsibilities:

- Actively update, maintain, and monitor all aspects of application to provide uninterrupted support.
- Experience in managing Web connect, Recs, Gems, STL Fetch and Matching Service.
- Work with other support teams (EIA, DA/DBA, server teams) to ensure application is up and running without any hindrance.
- Implement integration plans/scripts to validate that application changes meet technical specifications.
- Responsible to troubleshoot/resolve incidents and business support item.
- Participate in technical reviews at appropriate stages of development.
- Perform application support tasks like- systems support, security reviews, & maintenance tasks.
- Participate in production support/pager duty rotation including weekend and off-hour support coverage.
- Installing new hardware, software, and networking systems.
- Proposing straightforward and effective solutions.
- Actively update, maintain,



and monitor all aspects of application to provide uninterrupted support.
- Good working knowledge in RP2.4 version or above.

Technical Skills:

- Having good knowledge in production support working experience in using technical skills,
- Oracle DB - PL SQL/ SQL server RP2.4 version or above
- Shell scripts
- Unix
- Control M scheduler
- Application networking
- Web UI or browser-based application

Must-Have/Mandatory

- Good analytical & troubleshooting skills
- Ability to work under pressurized environments
- Good communication (Oral, Verbal & Written) skills
- Set of Technical skills mentioned above
- Self-driven, proactive team player

Good-to-Have/Desirable

- Relevant certifications
- ITIL/ production support background Interpersonal skills
- Tools like Control M, ServiceNow, AppDynamics, Splunk, Excel

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📌 Application Support Analyst (New South Wales)
🏢 GoTech Solutions
📍 New South Wales