JR Richards & Sons is seeking a motivated and customer-focused Customer Service / Administration Officer to join our Rutherford team. This is a diverse and rewarding role supporting both our domestic and commercial operations, where you'll play a key part in delivering exceptional customer service and ensuring the smooth day-to-day running of the office.
If you're organised, enjoy helping people, and thrive in a fast-paced environment, we'd love to hear from you.
About the Role
Working as part of a supportive administration team, you will be responsible for providing professional customer service while assisting with a variety of administrative functions. You will be the first point of contact for many of our customers and play a vital role in supporting business operations.
Key Responsibilities
- Providing outstanding customer service via phone, email and face-to-face interactions
- Responding to customer enquiries and resolving issues professionally
- Processing customer orders, service requests, quotes and documentation
- Maintaining accurate records, databases and filing systems
- Assisting with scheduling, appointments and general office coordination
- Preparing correspondence, reports and administrative documentation
- Liaising with customers and internal departments to ensure efficient service delivery
- Supporting the wider team with day-to-day administrative tasks
About You
To be successful in this role, you will have:
- Previous experience in customer service, administration or a similar role
- Excellent communication and interpersonal skills
- Robust organisational skills with the ability to manage multiple tasks
- High attention to detail and accuracy
- Sound computer skills, including Microsoft Office applications
- A positive attitude and willingness to support the team
- The ability to work independently and as part of a collaborative team
Why Join JR Richards & Sons?
- Secure, full-time employment
- Supportive and friendly team culture
- Variety in your role with exposure to multiple business functions
- Ongoing training and development opportunities
- Work for a well-established and respected Australian company
About Us
JR Richards & Sons (JRR) delivers essential waste management services across NSW and northern Victoria. Recently acquired by an international infrastructure investment company, JRR is entering an exciting phase of opportunity and growth.
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📌 Customer Service/Administration Officer (Rutherford)
🏢 JR Richards & Sons
📍 Rutherford
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