Databox Solutions | Loganholme, Brisbane | Full-time, office-based

Databox Solutions is a Brisbane-based managed IT and telecommunications provider supporting business clients across Queensland and nationally. We're CRN Fast50 ranked, ISO 9001 and ISO 27001 certified, and a Microsoft Solutions Partner. As our voice and connectivity practice grows, we're looking for a Telecommunications Support Specialist to join the team.

About the role

This is an office-based role designed for someone who wants to build a career in telecommunications and technology. You don't need prior industry experience — we provide comprehensive training and will bring you up to speed on the tools, platforms, and processes you'll need to succeed. If you're organised, a good communicator, and happy to learn, we'll teach you the rest.

You'll be based at our Loganholme office, Monday to Friday, 8:30am to 4:30pm.

What you'll be doing (with training and support)

- Answering client calls and providing phone-based support for voice services and VoIP handsets

- Logging tickets and keeping accurate records in our ticketing system (ConnectWise)

- Learning to program and configure phone systems — extensions, voicemail, call flows, hunt groups

- Troubleshooting handset, connectivity, and call quality issues alongside senior team members

- Helping provision new services — phone numbers, SIP trunks, and Microsoft Teams Phone





- Assisting with number porting requests and liaising with carriers

- Configuring desk phones, softphones, and headsets for new clients

- Supporting mobile services — SIM swaps, plan changes, device setup

- Helping onboard new telephony clients and documenting their setups

- Maintaining client records, call flow documentation, and asset registers

- Working with the wider team on new installations and client cutovers

- Escalating complex issues to senior engineers and following them through to resolution

About you

- Robust communication skills and a professional phone manner

- Well-organised, reliable, and able to juggle multiple tasks

- Comfortable using a computer and picking up new software

- A willingness to learn and ask questions

- A team player who's happy to help wherever needed

- Australian work rights and a clean criminal history check

Nice to have (but not required):

- An interest in technology, IT, or VoIP/telephony

- Any prior customer service, help desk, or admin experience

- Familiarity with Microsoft 365 or ticketing systems

What we offer

- Full training and clear career progression in a growing industry

- Stable, office-based role with consistent hours — no on-call roster

- Supportive team with experienced engineers to learn from

- Ongoing training and vendor certifications as you develop

- Competitive salary

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📌 Telecommunications Support Specialist (Queensland)
🏢 Data Box
📍 Queensland