4Mile is a proudly Australian-owned organisation delivering high-quality contact centre and customer engagement services to leading not-for-profit and corporate organisations across Australia and New Zealand. With a strong focus on people, technology and service excellence, we continue to grow and are seeking an experienced Senior Sales Team Leaderto join our team.
This is an exciting opportunity for a hands‑on leader who enjoys coaching people, improving performance and creating a positive workplace culture.
About the Role
You will lead and support sales team leaders and frontline teams across multiple campaigns, ensuring service levels, quality standards and client expectations are consistently achieved.
You will play a key role in workforce management, employee development, performance coaching and continuous improvement initiatives.
Key Responsibilities
- Lead, mentor and support Team Leaders and sales teams
- Monitor and drive performance against KPIs and service levels
- Conduct coaching sessions, feedback meetings and performance reviews
- Support recruitment, onboarding and training activitiesManage escalations and assist with complex customer matters
- Work closely with senior management to ensure successful outcomes
- Analyse reporting and identify opportunities for improvement
- Foster a positive, collaborative and high-performing culture
- Assist with workforce planning and roster management
- Support change initiatives and process improvements
About You
- Previous experience Sales Team Leader or Senior Team Leader role within a contact centre environment leading large teams
- Strong people leadership and coaching skills
- Excellent communication and stakeholder management abilities
- Experience managing daily KPIs, reporting and performance improvement
- The ability to motivate teams and build a positive culture
- Strong organisational and problem-solving skills
- Confidence using multiple systems and technology platforms
Why Join 4Mile?
- Join a growing Australian-owned business
- Work with leading not‑for‑profit clients
- Supportive and collaborative team environment
- Opportunities for career progression and career development
- Modern North Strathfield office location with free parking
- Be part of a company that values its people and recognises success
If you are an experienced leader looking for your next challenge, we would love to hear from you.
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📌 Senior Team Leader – Contact Centre Operations (Strathfield)
🏢 4Mile
📍 Strathfield
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