Your Story Community Supports - Oran Park NSW

At Your Story Community Supports, we believe exceptional disability services begin with exceptional leadership.

As a growing NDIS provider delivering Supported Independent Living (SIL) and Community Participation supports across Western Sydney, we are entering an exciting phase of growth. We're investing in our people, strengthening our systems, and building an organisation that delivers outstanding outcomes for participants while maintaining the highest standards of governance and compliance.

We're looking for an experienced Operations & Service Delivery Manager who is ready to make a genuine impact.

This is far more than an operational management role. It is an opportunity to lead, influence and shape the future of our organisation. You'll work alongside the General Manager and Executive Leadership Team to drive operational excellence, strengthen workforce capability, improve financial performance, and build scalable systems that support sustainable growth.

If you're a leader who enjoys solving complex operational challenges, empowering teams, and creating high-performing services, we'd love to hear from you.

About the Role

Reporting directly to the General Manager, you will have end-to-end responsibility for the performance, quality and sustainability of our service delivery operations.

You will lead a multidisciplinary operational team while ensuring our services remain participant-focused, financially sustainable, and fully compliant with the NDIS Practice Standards and Quality & Safeguards Commission requirements.

This is a leadership role for someone who enjoys taking ownership, making informed decisions, and delivering measurable operational outcomes.

Your Key Responsibilities

Operational Leadership

- Lead all day-to-day Supported Independent Living (SIL) and Community Participation operations.
- Inspire, mentor and develop Team Leaders, House Coordinators and frontline employees.
- Drive workforce planning, rostering efficiency and resource utilisation.
- Build a culture of accountability, collaboration and continuous improvement.
- Oversee incident management,



safeguarding, quality assurance and risk management.
- Ensure ongoing compliance with the NDIS Practice Standards and regulatory requirements.
- Lead internal audits and organisational audit readiness.

Financial & Operational Performance

- Monitor operational KPIs and drive continuous improvement.
- Manage staffing costs, budgets and workforce utilisation.
- Maximise SIL occupancy while maintaining quality participant outcomes.
- Deliver operational reporting and performance insights to Executive Leadership.
- Identify opportunities to improve efficiency and financial sustainability.

Governance & Systems

- Strengthen operational systems, policies and governance frameworks.
- Improve documentation standards and compliance processes.
- Ensure workforce practices align with SCHADS Award obligations.
- Support workforce planning and recruitment strategies.
- Implement systems that improve consistency, accountability and organisational resilience.

Growth & Stakeholder Engagement

Strengthen referral pathways and participant intake processes.

- Build and maintain relationships with Support Coordinators, Allied Health professionals and key stakeholders.
- Monitor referral trends and conversion performance.
- Identify opportunities for sustainable organisational growth.

About You

You are an experienced operational leader who understands that outstanding disability services require strong leadership, effective governance and commercially sound decision-making.

You are confident leading teams through change, making informed decisions, and creating a culture of accountability and high performance.

You will also bring:

- Minimum five years' leadership experience within the disability sector.




- Significant experience managing Supported Independent Living (SIL) services.
- Demonstrated success managing multi-site or multi-disciplinary operations.
- Strong understanding of the NDIS Practice Standards and compliance frameworks.
- Experience managing workforce performance, budgets and operational KPIs.
- Sound knowledge of safeguarding, incident management and organisational risk.
- Excellent analytical, reporting and problem-solving skills.
- Experience implementing systems and processes that improve operational performance.
- A cooperative leadership style with the confidence to make decisions and drive results.

Essential Requirements

- Current NDIS Worker Screening Check
- Working With Children Check (WWCC)
- National Police Check
- Current First Aid Certificate
- Current Australian Driver Licence and reliable vehicle
- Full Australian working rights

Desirable

- Tertiary qualification in Disability, Nursing, Social Work, Human Services, Business or Management.
- Experience overseeing multiple SIL homes.
- Strong knowledge of SCHADS Award workforce obligations.
- Experience leading NDIS certification or surveillance audits.
- Experience implementing rostering, CRM or operational management systems.

Why Join Your Story Community Supports?

This is an opportunity to join a growing organisation where your leadership will genuinely shape the future of disability services.

We offer:

- Competitive salary package.
- A genuine senior leadership role with significant autonomy and influence.
- Direct access to Executive Leadership and strategic decision-making.
- The opportunity to build systems, strengthen governance and improve operational performance.
- A supportive leadership team committed to innovation and continuous improvement.
- Career progression opportunities as the organisation continues to grow.
- A values-driven organisation focused on delivering exceptional outcomes for people with disability.

Job Type: Full-time

Salary: $115,000-$120,000 + Superannuation

Work Location: Oran Park (Office-based with regular service visits)

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