Ready to start fresh in a supportive, people-focused role with room to grow? Whether you're just starting out, returning to work, or looking for a change, we’ll help you build a career in customer service!
What’s in It for You?
- Full training provided - learn everything you need to succeed
- Earn 10% in monthly incentives on top of your regular pay rate - your effort gets rewarded
- Fun, inclusive culture - enjoy team lunches, social events & more
About the Role
Join our friendly team and support customers with everyday banking enquiries. No sales involved - just helpful, human conversations.
This role is best suited to someone who is comfortable with:
- High call volumes
- Repetitive tasks
- Strict KPIs (AHT, QA, adherence)
- A structured environment with strong compliance requirements
- Has thick skin and can handle challenging conversations
Your day-to-day will include:
- Assisting with account info, online banking, and card enquiries
- Supporting customers with disputes or fraud issues
- Updating records and capturing feedback
Please note: This is an on-site role. Training period is exclusively on site. Work from home may be possible subject to strict terms and conditions.
What We’re Looking For
- Clear, confident communicators
- Excellent attitude and willingness to learn
- Basic computer skills (we’ll teach you the rest)
- Year 10 completion
- Australian working rights and ability to pass a police check
Who Thrives Here?
We welcome people from all walks of life, including:
- Students and grads
- Parents, carers, and return-to-work candidates
- Career changers and retirees