ANNEES® is seeking a Shop Manager to join our team at our Earlville, Cairns venue. Shop Managers own the day-to-day operation of their venue, delivering ANNEES® standards across guest experience, team performance, product quality, and venue compliance.

This is a full-time, salaried position reporting to the Regional Manager, with direct oversight of Shift Leaders and A-Team Members at the venue.

What You'll Do

Venue Performance

Manage venue operations to achieve budgets and KPIs, and deliver a guest-first experience

Communicate venue performance to the team, celebrating wins and addressing shortfalls

Team Leadership and Development

Deliver ANNEES® training and coach Shift Leaders and Team Members to support their growth

Coordinate hiring, onboarding, performance reviews, and off-boarding with the Regional Manager

Venue Operations

Oversee product standards, rostering, timesheets, stock control, and daily reconciliation

Implement marketing campaigns and promotions, and manage guest experience complaints

Compliance and WHS

Ensure venue operations comply with ANNEES® policies and statutory WHS requirements





Champion the ANNEES® brand and culture through personal conduct and team leadership

What You'll Bring to the Role

Minimum 1 year of experience in a supervisory or management role within café, hospitality, or retail

Demonstrated experience leading a team to deliver consistent guest experience and operational results

Comfortable managing venue budgets, rosters, and stock control, with a sound understanding of wages percentage, cost of goods sold, and how day-to-day decisions affect both

Willingness to undertake training as required for the role

Employment Conditions

Ordinary hours: must be flexible and willing to work across 7 days per week, including early mornings, weekends, and public holidays, as required by venue trading hours

Probationary period: 6 months from commencement date

Award/Agreement: Quick Food Industry Award

Free coffee on shift

30% discount on coffee and A-Merch

Team building and social activities

Career development and growth opportunities

A police check is required for this role.

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📌 Shop Manager (Cairns North)
🏢 Annee's Caphê Sua Da
📍 Cairns North