- Experience in customer-facing technical support roles, preferably within a NOC, managed services, or similar operational setting.
- Proven experience with technologies from leading vendors including Cisco, Juniper, Palo Alto, Meraki, VMware, Netscaler, Fortigate, Velocloud, Solarwinds, ServiceCentral, Magpie, Splunk, and Merge.
- Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts clearly to both technical and non-technical audiences.
- Excellent customer-facing skills, with a qualified, empathetic, and solutions-oriented approach to every interaction.