Lead technology strategy and engineering excellence at scale.

Shape digital experiences for customer service and assisted channels.

Build with up-to-date cloud,AIand engineering platforms.

Do Work That Matters

We’rebuilding tomorrow’s bank today, and we need creative,diverseand deeply technical Chief Engineers to help us redefine what customers and colleagues experience. CommBank’s Technology Strategy is centred on delivery primacy, future-readytechnologyand data, Agentic and GenAI at scale, and best-in-class security,resilienceand reliability.

In this role,you’llhelp shape the technology foundations that support our customer service, contact centre and collections experiences.You’lloperateacross complex live environments, partner with product, architecture,riskand delivery leaders, and guide the design of scalable,secureand production-ready platforms that help our teams serve customers with confidence.

See yourself in our team

Retail Technology delivers technology and operations across every aspect of CommBank and Bankwest Retail, from customer product platforms to essential tools that support the business.You’llbe working in a domain focused on customer service, contact centre and collections experiences, where modern engineering helps frontline teams access the right information, reducefrictionand deliver better outcomes.

Our Chief Engineers are deeply technical andhands‑on,operatingacross live, complex environments while influencing senior stakeholders to deliver safe, scalable andproduction‑readydata foundations.

You’llbedesigning,buildingand deploying innovative tech solutions across software, systems, infra,



network,platformand architecture engineering.

You’lldo this by:

Setting technical direction and driving a culture of engineering excellence,innovationand pragmatic delivery.

Owning architectural design, technologyroadmapand delivery outcomes across complex, live technology environments.

Partnering across product, architecture,riskand delivery to deliver scalable,secureand resilient customer service technology.

Leading modernisation across legacy and future-state platforms, including reusable service domains, cloud-nativearchitectureand platform patterns.

Driving engineering excellence through modern software development practices, CI/CD, observability, securedesignand production readiness.

Providing thought leadership, mentoring seniorengineersand uplifting technical capability across teams.

Influencing senior stakeholders and balancing speed, quality, customer outcomes, operationalriskand technology resilience.

Helping build simpler,smarterand more reliable experiences for the colleagues who support our customers every day.

We’reinterested in hearing from people who:

Are deeply technical, hands‑on engineering leaders who haveoperatedacross large-scale,



complex technology environments.You’llbring strong architectural judgement, modern engineeringexperienceand the ability to influence across product, risk,architectureand delivery to create safe,scalableand customer-focused outcomes.

Have led enterprise-scale technology environments, including architecture, engineeringstandardsand end-to-end delivery.

Bring experience modernising complex platforms, including legacy transition, service domains, APIs,cloudor microservice-based architectures.

Understand the importance of reliability, observability, security,controlsand operational risk in production environments.

Can guide solution design across complex problem spaces and support teams through architecture guardrails and standards.

Have experience working with modern software delivery practices, secure design, CI/CDand engineering quality at scale.

Are comfortable influencing senior stakeholders, making pragmatic trade-offs and communicating technical decisions clearly.

Are curious about the role AI, GenAI and Agentic platforms can play in improving colleague and customer experiences.

Care about mentoring others, building capability and creating an inclusive engineering culture.

Working with us:

At CommBank,we'recommitted to creating an accessible,inclusiveand respectful workplace. If yourequiresupport or adjustments, please let us know. We welcome applications from people of allbackgroundsandwe'reparticularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. Forsupportplease contact 1800 989 ***

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📌 Chief Engineer (New South Wales)
🏢 Commbank
📍 New South Wales