Practice Manager (Temporary Leave Replacement)

- Location: Tweed Mall Medical Centre, Tweed Heads, NSW
- Employment Type: Full-Time, Temporary / Fixed-Term Contract
- Start Date: Immediate (Must start ASAP with no restrictions)

About Trans-Ax Health Care

Trans-Ax Health Care is a leading provider of high-quality, accessible primaryhealthcare services across Australia. We are dedicated to supporting ourmedical practitioners and clinical teams so they can deliver exceptionalpatient-focused care. By fostering a professional, collaborative, andsupportive environment, we ensure our medical centres operate efficiently whilemaintaining a warm and welcoming atmosphere for the communities we serve.

About the Role

We are seeking an experienced, proactive, and values-driven Practice Managerto join our team at Tweed Mall Medical Centre on a fixed-term contract whileour current Practice Manager takes a leave of absence.Reporting directly to the Regional Manager, you will manage daily operations,maintain financial records, lead practice staff, and implement quality andclinical governance systems to ensure a smooth, efficient practice, a positiveteam culture, and an exceptional standard of patient care.

Key Responsibilities
Operational & Facilities Management

- Business Continuity & Assets: Developand maintain business continuity, disaster recovery, emergency response plans,and an up-to-date asset register for equipment and consumables.
- Facilities & Accreditation: Oversee facility cleanliness,safety, and accessibility in liaison with the Senior Receptionist.



Leadaccreditation compliance, review practice systems, and drive continuousimprovement.
- Rostering & Workflow: Plan rosters and allocateshifts in line with practice needs, patient demand, legislation, and budgetarylimits.
- Stakeholder Engagement: Build and maintain strongrelationships with GPs, allied health professionals, and key externalstakeholders.
- Financial Management: Oversee fee collection at timeof appointment, accurate billing, financial reporting, and up-to-date financialrecords.

People Management & Culture

- Leadership: Lead, mentor, and motivate direct reportsincluding the Lead Nurse, Nursing staff, Senior Receptionist, Receptionists,and Training & Development Coordinator.
- Performance & Development: Conduct monthly 1-on-1s andannual performance reviews. Foster a team-oriented team culture that encouragesquality improvement and professional growth.
- HR & Recruitment: Coordinate recruitment and newemployee inductions in liaison with HR, ensure compliance with employmentlegislation, delegate tasks, and handle conflict resolution.

Safety, Governance & Risk

- Workplace Safety & Risk: Exercise duty of care, conductregular risk assessments across HR, finance, facilities,



and clinical services,and maintain safe building conditions.
- Clinical Governance: Record and review incidents,near misses, and significant events in consultation with senior management toprevent recurrence.
- Data Security & Privacy: Maintainstrict patient and practice confidentiality, educate staff on data securityprotocols, and manage grievances through to resolution.

Selection Criteria

- Experience: Proven experience in a Practice Manager orhigh-level medical practice administrative role.
- Clinical & MBS Knowledge: Detailed understanding of theMedicare Benefits Schedule (MBS), medical terminology, allied health networks,and general practice accreditation standards.
- Financial & Tech Skills: Solid background in financialmanagement, accounting systems, and reporting processes, alongside proficiencyin practice software and Windows environments.
- Leadership & HR: Strong capability in teamleadership, task delegation, staff development, and managing casual andpermanent employment obligations.
- Communication & Organization: Exceptional written and verbalcommunication skills, high attention to detail, strong prioritizationabilities, and a vigilant approach to accuracy.

What We Offer

- Coastal Lifestyle: Work in Tweed Heads with quickaccess to the Gold Coast, pristine beaches, and local amenities.
- Supportive Environment: A collaborative, dedicated teamof clinical and administrative professionals committed to community health.

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📌 Practice Manager (Temporary Leave Replacement) (Tweed Heads West)
🏢 Trans-Ax Health Care
📍 Tweed Heads West