Join a professional, rapid-paced and growing smash repair business!
Powers Rd Smash Repairs is seeking a motivated and customer-focused Receptionist / Customer Service Coordinator to become an important part of our friendly team.
This is a busy front-of-house role where no two days are the same. We're looking for someone who thrives in a fast-paced environment, enjoys helping customers, and can confidently manage multiple tasks while maintaining exceptional customer service.
Full-Time Position | Seven Hills, NSW
Join a professional, fast-paced and growing smash repair business!
Powers Rd Smash Repairs is seeking a motivated and customer-focused Receptionist / Customer Service Coordinator to become an key part of our friendly team.
This is a busy front-of-house role where no two days are the same. We're looking for someone who thrives in a quick-paced environment, enjoys helping customers, and can confidently manage multiple tasks while maintaining exceptional customer service.
About the Role
As the first point of contact for our customers, you will play a key role in ensuring the smooth day-to-day operation of our office. You will be responsible for providing outstanding customer service while supporting our repair team and assisting with the administration of vehicle repairs.
Key Responsibilities
- Answer and manage a high volume of incoming phone calls.
- Welcome customers and provide professional front desk service.
- Book customers in for vehicle assessments and repair appointments.
- Liaise with customers throughout the repair process.
- Communicate with insurance companies, suppliers and industry partners.
- Follow up outstanding or missing vehicle parts with suppliers.
- Assist with general administrative duties and office organisation.
- Maintain accurate customer records and job information.
- Support the team with various day-to-day operational tasks.
About You
To be successful in this role you will have:
- Previous customer service experience (essential).
- Experience in the automotive or collision repair industry is highly regarded and preferred.
- Excellent communication and interpersonal skills.
- A professional and friendly telephone manner.
- Strong organisational and time management skills.
- The ability to prioritise tasks and work in a fast-paced environment.
- Confidence working independently as well as within a team.
- Strong computer skills and the ability to learn new systems quickly.
- A positive attitude with excellent attention to detail.
What We Offer
- Full-time, permanent position.
- Immediate start available.
- Supportive and friendly team environment.
- Secure long-term employment.
- Modern workshop located in Seven Hills.
- On-the-job training and support.
- Competitive salary based on experience.
Please Note
This position includes a variety of ad hoc administrative and operational duties. The responsibilities listed above are intended to provide an overview of the role and are not limited to those outlined. From time to time, you may be required to undertake additional duties that are consistent with the position and support the overall operation of the business.
If you're an organised, proactive professional who enjoys working with people and wants to be part of a respected and growing business, we'd love to hear from you.