Our client is seeking a Senior Project Manager to lead a replace contact centre platform. This is a high-impact role where the successful candidate will own the end-to-end delivery lifecycle — from scoping and vendor selection through to implementation.

This role will be defining for a career Senior Project Manager and requires deep, specialist experience in Contact Centre replacement to Universal Service Desk.

Key Responsibilities

- Lead end-to-end Contact Centre transformation program
- Define business needs and scope requirements
- Conduct vendor selection process (RFP/RFQ) and hold vendors accountable
- Develop business case and investment justification
- Establish delivery roadmap and governance framework
- Oversee full implementation lifecycle
- Drive stakeholder alignment across HR, IT, and leadership
- Manage risks, dependencies, and program outcomes

Key Requirements





- Proven experience as a Senior PM specialising in Contact Centre implementations
- Solid track record in vendor selection and system implementation
- Deep understanding of HR systems (e.g. Workday, SuccessFactors, Oracle, etc.)
- Experience delivering enterprise transformation programs
- Strong commercial, governance, and stakeholder management capability

Working Arrangements

- Location: Eight Mile Plains, Brisbane
- Hybrid: 4 days onsite / 1 day WFH after probation

Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder's past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.

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📌 Snr Project Manager - Contact Centre (Queensland)
🏢 Hinchen Recruitment Group
📍 Queensland