Arana Hills Physiotherapy – Arana Hills QLD

Receptionist / Client Experience Coordinator / Admin ninja ( blackbelt optional)

Casual or Permanent Part-Time • ~12-15 hrs/week across 2 clinics.

Opportunity for increased hours

Are you the kind of person who genuinely lights up when you make someone's day a little easier? Do you thrive in a warm, welcoming environment where the work you do actually matters — not just to your team, but to the people walking through the door?

If so, we'd love to hear from you.

We're looking for a warm, switched-on receptionist to join our front-of-house teams at Arana Hills Physiotherapy and Samford Valley Physio — two community-focused clinics on Brisbane's northside that are built on genuine care, connection, and getting people feeling their best.

A little about us

Our clinics are busy, friendly places where patients are treated like people — not appointment numbers. We have a fantastic team of physiotherapists who care deeply about what they do, and a front-of-house crew to match. We believe the client experience starts the moment someone picks up the phone or steps through our door, and we take that seriously.

We're not a corporate clinic. We're part of our local community — and we want our team to feel that way too.

What the role looks like

Your days will be varied and genuinely satisfying. On any given shift you might be:

- Welcoming clients and creating a genuinely warm first impression — in person and on the phone
- Managing appointment bookings, schedules, and patient records with care and accuracy
- Handling billing, payments, and health fund processing
- Supporting the clinical team so the day runs smoothly for everyone




- Contributing ideas and content to grow our presence on social media and in client communications
- Helping draft and send internal newsletters and email updates to keep our community informed and connected
- Being the kind of team member your colleagues love working alongside

Who we're looking for

You don't need to have worked in a physio clinic before — though that's always a bonus. What we really care about is:

- A genuine love of people and a natural ability to make them feel at ease
- A professional, friendly manner — both face-to-face and over the phone
- Great organisational skills and an eye for detail (there's a lot going on at the front desk!)
- The ability to stay calm, focused, and positive when things get busy
- Confidence with computers and picking up new software quickly
- An interest in health, wellness, and community — this stuff excites you, not just ticks a box
- A bonus: some background or genuine enthusiasm for social media, digital communications, or marketing

A note on social media & community communications

We're keen to grow our clinic's profile in the local community — through social media, regular client emails, and other digital touchpoints. If you have a flair for writing, a good eye for content, or experience with platforms like Instagram or Facebook, we'd genuinely love to develop that with you as part of this role. It's not a requirement, but if it's your thing, it could become a really exciting part of what you do here.

The details

Hours: Approximately 12 - 15 hours per week, with flexibility extra hours for covering absence.

Split across Arana Hills and Samford Valley

Employment type: Casual or permanent part time — let's find what works for you

Location: Arana Hills Physiotherapy & Samford Valley Physio, Brisbane Northside

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📌 Admin/ reception Physiotherapy clinic (Eton)
🏢 Arana Hills Physiotherapy
📍 Eton