Senior Technical Support Consultant - D365 CE

- Own the resolution of complex customer issues across Dynamics 365 CE and Power Platform
- Join a high-performing support practice where technical depth & customer experience matter equally
- Use yourexpertiseto drive proactive, high-quality support outcomes with Fusion5

- Own the resolution of complex customer issues across Dynamics 365 CE and Power Platform
- Join a high-performing support practice where technical depth & customer experience matter equally
- Use yourexpertiseto drive proactive, high-quality support outcomes with Fusion5

At Fusion5,we'remorethan a solutions provider -we'rea Transformation Partner. Across Australia and New Zealand, we help ambitious organisations go beyond by unlocking greater value,innovationand impact from their technology investments. Across business applications, AI, cloud, data,integrationand managed services, we bring together connected solutions that solvereal businessproblems and deliver lasting value.We'redeeply committed to our customers' success, and we bring that same energy and care to supporting our people.

We'recurrently looking for a Senior Technical Support Consultant to join our Dynamics 365 CE & Power Platform team within our Managed Services practice in Melbourne, Sydney or Brisbane. This role is centred on delivering customer support excellence and is ideally suited to someone who enjoys getting hands-on with complex technical challenges, takes real ownership of outcomes, and builds strong, trusted relationships with customers through responsive, high-quality support.

WhatYou'llDo

In this role,you'lltake end-to-end ownership of customer issues across Dynamics 365 CE and Power Platform, from triage through to resolution and closure.You'llplay a key role inmaintainingservice quality, reducing delivery dependency, and improving the customer support experience through strong technical problem-solving and proactive engagement. You will:

- Take ownership of customer issues frominitialtriage through to resolution and closure, ensuring a high standard of service throughout




- Diagnose and resolve complex issues across Dynamics 365 CE, Dataverse and the wider Power Platform
- Act as an escalation point for high-impact or technically challenging incidents
- Operate independently to resolve issues, minimising over-reliance on delivery teams where possible
- Provide clear,timelyand well-structured communication to customers, translating technical detail into practical outcomes
- Identifyrecurring issues,risksand opportunities for improvement, and take a proactive approach to problem prevention
- Maintainstrong casedocumentation, including root cause analysis and resolution detail
- Contribute to continuous improvement across support processes, knowledgesharingand service quality
- Support and mentor junior team members, helping to build capability across the practice

WhatYou'llBring

This role suits someone who combines strong technical depth with a customer-first mindset, and who is confident taking ownership in a support-led environment.You'relikely to bring:

- Strong experience working with Dynamics 365 CE and Dataverse in complex customer environments
- Deep capability across the Power Platform, including Power Apps, Power Automate, Power BI and Power Pages
- Hands-on development experience in .NET,C#and JavaScript
- Experience working with Azure integration services such as Functions, Logic Apps and Service Bus
- Solid troubleshooting, debugging and root cause analysis skills, with an understanding of how AI-assisted tools can beleveragedto accelerate diagnostics and improve support outcomes
- Experience working within managed services, application support, or similar customer support environments
- A proactive, self-driven approach and the ability to work independently with minimal supervision




- Excellent communication skills, with the ability to engage confidently with both technical and non-technical stakeholders
- A strong senseof ownership, attention to detail, and commitment to high-quality customer outcomes
- An interest in mentoring others and contributing to continuous improvement within the team

What'sin it for you?

"Go Beyond"isn'ta marketing line at Fusion5,it'sthe standard we hold ourselves to. It reflects a convergence of solutions, services, and capabilities that enables clients to realise their business vision, with AI as a strategic lever for transformation.

We'reproud to be a diverse,inclusiveand forward‑thinking employer, andwe'recommitted to creating a workplace where our people feel engaged, challenged, supported and successful.

- Cooperative, supportive culture where people enjoy working together
- Flexible work arrangements and a genuine focus on work-life balance
- Birthday leave, volunteer days, and regular social events
- Explicit development pathways and opportunities to grow with the practice

We're committed to helping our people learn, grow and thrive.

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Technical Support Consultant?
- Do you have customer service experience?
- What's your expected annual base salary?
- How much notice are you required to give your current employer?
- Describe a time you took ownership of a complex technical issue end-to-end — from initial triage through to resolution. What was the problem, what did you do, and what was the outcome?
- Briefly describe your hands‑on experience with Dynamics 365 CE and Power Platform ie. the types of solutions you've built, customised or supported, and any development work such as plugins, integrations or Power Automate flows.

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📌 Senior Technical Support ConsultantCE (Melbourne)
🏢 @
📍 Melbourne