MTG Solutions is a well-established Managed Services Provider supporting businesses throughout regional NSW. For over 40 years we've built our reputation on delivering outstanding customer service and reliable technology solutions. Our services span Managed IT, Microsoft 365, IT Hardware, Cisco Meraki Networking and Business Communications.

As we continue to grow, we're looking for an experienced Level 2–3 IT Support Engineer to join our team.

This is an excellent opportunity for someone who enjoys working across a wide variety of technologies, solving interesting technical challenges, and building strong relationships with clients.

Level 2–3 IT Support Engineer
MTG Solutions is a well-established Managed Services Provider supporting businesses throughout regional NSW. For over 40 years we've built our reputation on delivering outstanding customer service and reliable technology solutions. Our services span Managed IT, Microsoft 365, IT Hardware, Cisco Meraki Networking and Business Communications.

As we continue to grow, we're looking for an experienced Level 2–3 IT Support Engineer to join our team.

This is an excellent opportunity for someone who enjoys working across a wide variety of technologies, solving interesting technical challenges, and building strong relationships with clients.

About the Role

As part of our Managed Services team, you'll provide remote and onsite support to a diverse range of business customers while assisting with infrastructure upgrades, cloud projects and ongoing IT improvements.

This is a client-facing role where you'll have the opportunity to make a genuine impact while working alongside an experienced and supportive team.

Key Responsibilities

You will be responsible for:

- Providing Level 2–3 technical support to Managed Services clients via phone, email, remote support and onsite visits.

- Troubleshooting Windows desktops, laptops, servers, printers, business applications and network connectivity issues.

- Supporting Microsoft 365 environments including Exchange Online, Outlook, Teams, SharePoint, OneDrive, Entra ID (Azure AD) and Microsoft Intune.

- Managing Active Directory users, groups, permissions and Group Policy.

- Diagnosing networking issues including DNS, DHCP, TCP/IP, VPNs, Wi‑Fi and firewall connectivity.

- Supporting Cisco Meraki networking equipment including switches, wireless access points, security appliances and cloud management.

- Installing, configuring and maintaining workstations, laptops, peripherals and business software.

- Assisting with onboarding and offboarding users, MFA, access provisioning and Microsoft 365 administration.





- Participating in server upgrades, cloud migrations, infrastructure deployments and strategic IT projects.

- Maintaining accurate ticket documentation, technical knowledge articles and client records.

- Identifying opportunities to recommend additional IT products and services that benefit our customers.

- Identifying opportunities to improve internal processes and enhance the customer support experience.

About You

You'll be someone who enjoys solving problems, takes ownership of your work and genuinely enjoys helping customers.

To be successful you'll have:

- 3+ years' experience in IT support, ideally within a Managed Services Provider (MSP).

- Excellent troubleshooting and analytical skills across Microsoft technologies.

- Strong experience supporting Microsoft 5–3 IT environments.

- Good understanding of Windows Server and Active Directory.

- Solid networking knowledge including DNS, DHCP, VPNs, TCP/IP and firewall fundamentals.

- Experience supporting cloud technologies such as Microsoft Azure and Intune.

- Excellent written and verbal communication skills with a strong customer‑first attitude.

- The ability to prioritise multiple requests and work effectively in a fast‑paced environment.

- Strong documentation and organisational skills.

- Australian Citizenship or Permanent Residency.

About the Role

As part of our Managed Services team, you'll provide remote and onsite support to a diverse range of business customers while assisting with infrastructure upgrades, cloud projects and ongoing IT improvements.

This is a client‑facing role where you'll have the opportunity to make a genuine impact while working alongside an experienced and supportive team.

Key Responsibilities

You will be responsible for:

- Providing Level 2–3 technical support to Managed Services clients via phone, email, remote support and onsite visits.

- Troubleshooting Windows desktops, laptops, servers, printers, business applications and network connectivity issues.

- Supporting Microsoft 365 environments including Exchange Online, Outlook, Teams, SharePoint, OneDrive, Entra ID (Azure AD) and Microsoft Intune.

- Managing Active Directory users, groups, permissions and Group Policy.

- Diagnosing networking issues including DNS, DHCP,



TCP/IP, VPNs, Wi‑Fi and firewall connectivity.

- Supporting Cisco Meraki networking equipment including switches, wireless access points, security appliances and cloud management.

- Installing, configuring and maintaining workstations, laptops, peripherals and business software.

- Assisting with onboarding and offboarding users, MFA, access provisioning and Microsoft 365 administration.

- Participating in server upgrades, cloud migrations, infrastructure deployments and strategic IT projects.

- Maintaining accurate ticket documentation, technical knowledge articles and client records.

- Identifying opportunities to recommend additional IT products and services that benefit our customers.

- Identifying opportunities to improve internal processes and enhance the customer support experience.

About You

You'll be someone who enjoys solving problems, takes ownership of your work and genuinely enjoys helping customers.

To be successful you'll have:

- 5+ years' experience in IT support, ideally within a Managed Services Provider (MSP).

- Excellent troubleshooting and analytical skills across Microsoft technologies.

- Strong experience supporting Microsoft 365 environments.

- Positive understanding of Windows Server and Active Directory.

- Solid networking knowledge including DNS, DHCP, VPNs, TCP/IP and firewall fundamentals.

- Experience supporting cloud technologies such as Microsoft Azure and Intune.

- Excellent written and verbal communication skills with a strong customer‑first attitude.

- The ability to prioritise multiple requests and work effectively in a fast‑paced environment.

- Strong documentation and organisational skills.

- Australian Citizenship or Permanent Residency.

Highly Regarded

Experience with any of the following will be highly regarded:

- Cisco Meraki administration

- Microsoft Azure

- Cybersecurity and endpoint protection platforms

- Backup and Disaster Recovery solutions

- ConnectWise Manage, Automate, ScreenConnect or other PSA/RMM platforms

- VoIP systems

- Microsoft certifications

- Current Australian Driver's Licence

Why Join MTG Solutions?

At MTG Solutions you'll work with a friendly, experienced team that genuinely enjoys what they do. We believe in providing outstanding customer service while giving our staff the opportunity to continually learn and develop their technical skills.

If you're passionate about technology, enjoy solving problems and want to join a team that values both technical excellence and exceptional customer service, we'd love to hear from you.

#J-18808-Ljbffr

📌 IT Helpdesk Level 2/3 (Wagga Wagga)
🏢 MTG SOLUTIONS
📍 Wagga Wagga