Imaging Solutions is a proudly Australian-owned manufacturer and specialist supplier of premium medical imaging, radiation protection and healthcare products. We partner with many of Australia's leading public and private hospitals, radiology providers and healthcare organisations, delivering innovative solutions backed by exceptional customer service.

As our business continues to grow, we are looking for an enthusiastic Customer Sales & Service Support qualified to join our team. This is an exciting opportunity for someone who enjoys building relationships, providing outstanding customer service and identifying sales opportunities while working in a collaborative, supportive environment.

About the Role

This is far more than a traditional customer service position.

Working alongside our experienced Account Managers, you'll become a trusted point of contact for customers across your allocated territory. You'll provide day-to-day sales support while also managing your own portfolio of customers, helping to grow existing accounts and identify new opportunities.

You'll enjoy a varied role where no two days are the same—combining customer service, account management, sales support and proactive business development.

Key Responsibilities

- Build strong relationships with customers through phone, email and occasional face-to-face meetings.
- Manage inbound sales enquiries and provide exceptional customer service.
- Prepare, process and follow up quotations, orders and customer requests.
- Proactively contact existing and prospective customers to identify new sales opportunities.
- Support your Account Manager in achieving sales targets and growing market share.
- Manage your own portfolio of internally managed customer accounts.
- Coordinate with our Operations, Warehouse, Purchasing, Finance and Service teams to ensure customers receive an outstanding experience.




- Resolve customer enquiries efficiently and ensure every issue is followed through to completion.
- Maintain accurate customer records and sales activity within our ERP and CRM systems.

About You

You'll be someone who genuinely enjoys helping customers and takes pride in building long-term relationships. You're organised, proactive and confident communicating with people at all levels.

Ideally you'll have:

- Previous experience in internal sales, customer service or account management.
- Excellent verbal and written communication skills.
- Confidence speaking with customers over the phone.
- Strong organisational skills with exceptional attention to detail.
- The ability to manage multiple priorities in a fast-paced environment.
- A proactive, solutions-focused attitude.
- Good computer skills including Microsoft Office.
- Experience using an ERP system such as NetSuite (highly regarded but not essential).
- A willingness to learn and develop within a growing Australian business.
- A positive, friendly personality and a genuine commitment to delivering exceptional customer service.

Healthcare or medical industry experience is advantageous but not essential—we'll provide training to the right person.

Why Join Imaging Solutions?

At Imaging Solutions, our people are key to our success. We believe in creating an enjoyable workplace where people are supported, challenged and recognised for their contribution.

We offer:

- A stable, growing Australian-owned company.
- A collaborative and supportive team environment.
- Ongoing training and professional development.
- Opportunity to grow your career within the business.
- Modern office facilities with onsite parking.
- Staff gym and recreation facilities.
- Monday to Friday role.
- Competitive salary based on your skills and experience.

If you're looking for a role where you can make a genuine impact, build lasting customer relationships and be part of a business that values quality, teamwork and customer service, we'd love to hear from you.

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📌 Customer Sales & Service Support (Brisbane)
🏢 Imaging Solutions
📍 Brisbane