We are currently seeking a motivated individual to join our administration team. This role will work alongside our existing claims administration team to provide support across all aspects of administration within the company.
This is a full time position and is available for an immediate start.
Based in Stapylton on the Northern Gold Coast, Juvenaire is one of Queensland’s largest independent disaster recovery, restoration, and cleaning management companies. We are passionate about what we do and take pride in supporting people in their time of need. Working closely with insurance companies and builders, we deliver high-quality service with care and professionalism.
The successful applicant will be working within our growing administration team, assisting in the responsibility of all aspects of the company’s administration requirements.
Duties will include (but are not limited to):
- Answering and direct incoming calls
- Directing phone enquiries to relevant team members
- Monitoring emails in the claims inbox
- Creating jobs in our internal management system
- Providing reports to external clients, including builders and insurance companies
- Liaising with customers and external suppliers and sub-contractors
- Monitor and maintain requirements through insurance/contractor portals while meeting relevant KPI’s
- Provide general administration support for all departments of the company
- Develop an understanding of the business and its processes within all aspects of the company, and how you can support the business as a whole.
- Data entry and general administrative duties
- Ad-hoc duties as required
We are seeking someone who has the following attributes:
- Ability to accept direction, retain knowledge/training and follow instructions effectively and efficiently
- Ability to work independently and within a team
- Ability to prioritise tasks and meet deadlines
- Willing to help wherever is needed around the office
- Proactive, ambitious, and able to problem solve
- Overall positive attitude towards work and helping others
- High attention to detail
Experience Required:
- Previous experience in a similar role would be preferable
- Proficient with Microsoft Word, Excel and Outlook
- Experience with ServiceM8 or other job management system would be an advantage