Bring your enthusiasm to support our health service and the people within it. Multiple pathways to grow your skillset and career, through 2026 and beyond.

Working across two clinics: Better Life Centre (Kedron) & Child's Play QLD (Holland Park)

Better Life Centre provides Psychology and Occupational Therapy support to clients of all ages and Childs Play Qld Specialises in supporting children and young adults. Our Operations Team focusses on supporting therapists and their clients throughout their time with us.

About the Role

The Client Support Administrator plays a key role in delivering and improving the day-to-day operations. This position is ideal for a bright, friendly self-starter, who enjoys interacting with our clients and their loved ones, while contributing to a collaborative work environment where fun and teamwork are key parts of every day. We're growing fast, we'd love to support your growth also!

Key Responsibilities

Operations Team participation

Build rapport and foster great relationships with our multiple stakeholders – Allied Health Clinicians, our therapy clients and their loved ones, and referrers.

Identify and support the implementation of systems and process improvements, so Operations service is effective and consistent.

Optimise our use of the Client Management System (Zanda), AI, and other technology platforms and subscriptions as appropriate.

Contribute to community awareness of our service, via our website and social media presence, content creation, maintaining up to date information.

Support Marketing campaigns as needed.

Work with the Practice Manager to prioritise work tasks and priorities within your role on a continual basis.

Reception duties: Be the first point of welcome and contact for families, providing a positive experience.





Deliver our client support service, with the support of the Practice Manager and the Operations team.

Manage therapists' diaries, including scheduling and forward planning.

Collect and manage client information, ensuring confidentiality and accuracy.

Process payments, Medicare claims, and manage accounts, including EFTPOS.

Perform general operations duties to support the therapists.

Maintain high standards of cleanliness and order within the clinic.

Incoming and outgoing calls. Answer new and existing Client email enquiries.

Manage waitlists and support work to communicate with referrers.

Onboard new clients, including obtaining appropriate client documents.

Proofread and fax / email reports and letters.

Other administration tasks as required.

About the ideal candidate

Available to work across both our Kedron and Holland Park clinics, four days per week.

Technical proficiency: Experience with Zanda practice management software, AI, Medicare processing, NDIS, Hicaps, Microsoft Office suite (Outlook, Word, and Excel). Enthusiastic about AI possibilities.

Specific Allied Health sector experience (or Health sector at a minimum) : Minimum 1-2 years' previous experience in a clinical practice or Allied Health operations role, ideally contributing in a service team through a growth phase.

Customer service skills: Excellent communication skills with the ability to build positive, 'can-do' relationships with clients and team members.

Teamwork: Willing to step in and provide guidance and support as needed, to deliver valuable service for all stakeholders.

Organisational skills: Excellent time management and attention to detail.

Personal qualities: Positive, proactive, self-motivated, and capable of working both independently and as part of a team.

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📌 Client Support Administrator (Brisbane)
🏢 Better Life Centre
📍 Brisbane