Amazon Web Services is seeking an Amazon Connect Specialist Consultant to design, implement, and deliver AWS Connect solutions for customers, guiding migration from Genesys, Avaya, or other CCaaS platforms. You will elicit requirements, document current and future state call flows, and translate business needs into production-grade contact center implementations.
You will lead discovery, design scalable, secure cloud-based contact center architectures, and collaborate with stakeholders across IT
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📌 Connect Solutions Architect & Migration Lead (City of Sydney)
🏢 Amazon Web Services
📍 City of Sydney
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