O'Brien Electrical and Plumbing – Coopers Plains QLD

O'Brien Electrical & Plumbing Coopers Plains is a family-owned business that has proudly serviced Brisbane for over 35 years. We provide quality electrical and plumbing services to residential and commercial customers and have built a reputation for exceptional customer service, reliability, and professionalism.

We are seeking an experienced Office Administrator to join our friendly and supportive team in a full-time position based at our Coopers Plains office.

You will play an important role in the day-to-day operation of our business working; closely with our technicians, managers, customers, and suppliers to keep jobs running smoothly and efficiently and delivering outstanding customer service.

From scheduling work and processing invoices to assisting customers and supporting the wider team, you will play an important role in the day-to-day success of our residential and commercial electrical and plumbing operations across Brisbane.

Why Join Us?

Join a stable, family-owned business with over 35 years of industry experience.

Supportive and friendly team environment where your contribution is valued.

Opportunity to contribute ideas and improve business processes.

Work with industry-leading systems and technology.

Free onsite parking

Previous experience using Simpro is essential.

To be successful in this role you will have:

Experience with Simpro or similar scheduling software is essential.

Experience with Xero is highly regarded.

Previous experience in an office administration, service administration, or scheduling role

Advanced Microsoft Excel skills

Experience using the Microsoft Office Suite

Excellent organisational and time management skills

High attention to detail and accuracy

Strong written and verbal communication skills

The ability to prioritise competing tasks in a busy office.

Robust numerical skills,



including processing invoices, payments, and GST calculations.

Confidence working independently and as part of a collaborative team.

A proactive attitude with a willingness to contribute ideas and improve processes.

Key Responsibilities

Your responsibilities will include:

Answering incoming phone calls and providing exceptional customer service

Scheduling service and maintenance work using Simpro.

Entering customer information and job details accurately

Processing customer and supplier invoices

Processing customer payments and transactions using Xero.

Liaising with customers, suppliers, technicians, and management

Maintaining accurate customer, supplier, and job records

Preparing business correspondence and documentation

Managing incoming emails and responding promptly

Supporting managers and field staff with a variety of administrative tasks

Maintaining electronic and paper-based records

Assisting with the continuous improvement of office systems and processes

About You

You are organised, professional and enjoy helping people. You communicate confidently, remain calm under pressure, and take pride in producing accurate, high-quality work.

You will also be:

Friendly, positive, and approachable

Reliable and dependable

Highly organised with excellent attention to detail

Able to manage multiple priorities while meeting deadlines.

Customer-focused with excellent communication skills

Comfortable learning new systems and adapting to change.

Motivated to contribute to a positive team culture

Our team values professionalism, respect, collaboration and delivering exceptional customer service. We are looking for someone who shares those values and wants to build a long-term career with us.

Based at our Coopers Plains office

Monday to Friday

Office hours: 7:30am to 4:30pm

Free onsite parking

Immediate start available for the right candidate

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📌 Office Administrator | Simpro Essential | Trade Industry (Queensland)
🏢 O'Brien Electrical And Plumbing
📍 Queensland