Swarm Lead, Global 24/7 Tech Support (New South Wales)

05 Aug

Salesforce

New South Wales

05 Aug

Salesforce

New South Wales

Salesforce is seeking a Swarm Lead for the Global Support team in the APAC region. You will be the first point of contact for customers after hours, owning the end-to-end experience for the APAC shift.

Responsibilities include leading swarms, mentoring engineers, and coordinating with frontline managers to drive urgent case resolution and knowledge sharing. This role requires after-hours flexibility and robust collaboration.

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📌 Swarm Lead, Global 24/7 Tech Support (New South Wales)
🏢 Salesforce
📍 New South Wales

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