Coastal Digestive Health – Maroochydore QLD

Coastal Digestive Health is a specialist gastroenterology practice committed to providing outstanding patient care in a professional, compassionate, and supportive environment. We are seeking an experienced Front Office Manager to lead our reception and administration team and and ensure the smooth day-to-day operation of our busy specialist practice.

This is an exciting opportunity for a proactive and highly organised professional who enjoys leading people, improving processes, and delivering exceptional customer service.

About the Role

As our Front Office Manager (full-time or 4 days/wk) you will be responsible for overseeing all front office operations while leading a dedicated team of reception and administrative staff. You will play a key role in ensuring our patients receive a welcoming and seamless experience from their first point of contact through to the completion of their care.

Key Responsibilities

- Lead, mentor and support the front office team.
- Coordinate daily reception operations and staff rosters.
- Ensure exceptional customer service for patients, referring practitioners and visitors.
- Manage appointment scheduling and patient flow across multiple specialists.
- Oversee Medicare, private health and billing processes.
- Monitor administrative procedures and identify opportunities for continuous improvement.
- Assist with recruitment, onboarding and staff training.




- Manage patient enquiries and resolve concerns professionally and efficiently.
- Work collaboratively with our clinical, nursing and management teams.
- Ensure compliance with privacy legislation and practice policies.

About You

- Previous experience managing a medical reception or specialist practice.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Outstanding organisational and time management skills.
- The ability to remain calm and effective in a fast-paced environment.
- High attention to detail and robust problem-solving skills.
- Experience using medical practice software (Genie experience highly regarded).
- A positive, professional and patient-focused approach.

What We Offer

- A supportive and collaborative workplace culture.
- An opportunity to lead a high-performing administration team.
- A modern specialist practice on the beautiful Sunshine Coast.
- Competitive remuneration based on experience.
- The opportunity to make a meaningful difference to the experience of our patients every day.

If you're a natural leader who thrives in a fast-paced environment, excels at organisation, communicates with warmth and professionalism, and enjoys finding solutions and improving processes, we'd love to hear from you. We're looking for someone who takes pride in fostering a positive team culture and is genuinely passionate about delivering an exceptional experience for every patient.

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📌 Front Office Manager (Maroochydore)
🏢 Coastal Digestive Health
📍 Maroochydore