Coconut Grove is a luxury apartment property located in the heart of Port Douglas. With 33 spacious, self-contained apartments, we offer guests an exclusive and personalised experience that combines contemporary accommodation with genuine tropical hospitality. Our commitment to exceptional service, attention to detail, and creating memorable stays has established Coconut Grove as one of Port Douglas' premier accommodation destinations.

About Coconut Grove

Coconut Grove is a luxury apartment property located in the heart of Port Douglas. With 33 spacious, self-contained apartments, we offer guests an exclusive and personalised experience that combines contemporary accommodation with genuine tropical hospitality. Our commitment to exceptional service, attention to detail, and creating memorable stays has established Coconut Grove as one of Port Douglas' premier accommodation destinations.

The Role

We are seeking an enthusiastic and motivated Front Office Manager to support the daily operations of Reception and help deliver outstanding guest service. Reporting to the Hotel Manager, you will lead the Front Office team , ensuring smooth day-to-day operations while maintaining the high standards expected of a luxury boutique property.

Key Responsibilities

Front Office Operations

- Manage the daily operations of Reception, including guest arrivals, departures, enquiries, and administration.
- Provide professional and personalised service throughout the guest journey.
- Manage reservations, guest communications, and property management systems.
- Handle guest requests, feedback, and concerns in a timely and professional manner.
- Ensure reception procedures, documentation, and standards are maintained.

Property Operations & Maintenance Coordination

- Liaise with tradespeople and external contractors to arrange repairs, servicing,



and maintenance requirements.
- Coordinate maintenance requests and follow up to ensure timely completion.
- Work closely with Housekeeping and Maintenance to ensure apartments are presented and maintained to a high standard.
- Monitor property presentation and identify areas requiring attention.
- Assist with coordinating operational tasks to support the smooth running of the property.

Team & Process Management

- Support and manage the Reception team, including training, guidance, and performance expectations.
- Develop, review, and implement Front Office policies, procedures, and operational improvements.
- Create efficient systems to enhance guest service and day-to-day operations.
- Maintain a positive and professional workplace culture.

Guest Experience

- Build strong relationships with guests and provide a welcoming, personalised experience.
- Anticipate guest needs and ensure requests are handled efficiently.
- Resolve issues with a calm and solutions-focused approach.
- Ensure all guest interactions reflect Coconut Grove's high standards of service.

About You

You are an experienced hospitality skilled who enjoys a hands-on role and takes pride in delivering exceptional service while managing the operational details that keep a property running smoothly.

You will have:

- Previous experience in a Front Office Manager, Assistant Manager, Supervisor, or similar hospitality role.
- Strong understanding of reception operations within accommodation.
- Excellent communication and organisational skills.
- Confidence coordinating trades, contractors, and maintenance requirements.
- A proactive approach with strong attention to detail.
- The ability to work independently and manage competing priorities.
- Experience with property management systems and general administration.
- A commitment to providing a high level of guest service.

#J-18808-Ljbffr

📌 Front Office Manager (Port Douglas)
🏢 Coconut Grove Port Douglas
📍 Port Douglas