Bold Living is a family-owned and operated residential construction company building beautiful homes, bringing our customer’s dreams to life. We pride ourselves on delivering a transparent and upfront building experience to all our valued customers.

Are you ready to embark on an exciting journey with us? We’re looking for a passionate Customer Support Specialist - Construction to join our team.

ABOUT THE ROLE

We're looking for someone who's passionate about people, communication, and creating a smooth client experience to join our Customer Service team as a Customer Support Specialist - Construction.

This role is dedicated to proactive and consistent client communication throughout the construction journey. You will act as the primary point of contact for clients from site commencement through to the completion of handover items, ensuring our clients feel informed, supported, and confident at every stage.

Working in close collaboration with our construction team, you will be responsible for delivering timely progress updates, managing client queries, and maintaining strong relationships that contribute to a smooth and positive build experience.

Reporting to the Business Operations Manager, your responsibilities will include but will not limited to:

- Be the go-to contact for clients during the construction phase of their home.



Ensuring the highest quality of customer service and quality control through our internal PropertyPro Communication Portal
- Deliver explicit, consistent, and professional progress updates
- Proactively manage and respond to client queries, ensuring alignment with site status and timelines
- Develop and maintain strong connections between our Onsite Construction Team and Clients
- Responding to any issues that may be raised by assisting in identifying the problem and providing appropriate and timely resolutions

BOLD LIVING WILL OFFER YOU

- A generous salary negotiable upon experience
- A supportive workplace with a fantastic culture
- Ability to work on a diverse range of projects
- Training and support required to succeed in the role

THE SUCCESSFUL CANDIDATE WILL HAVE

- Minimum 2 years proven experience in a client-facing role—preferably within residential construction, property, or another customer-centric industry.
- Strong and confident communication skills—both written and verbal
- Strong organisational skills and attention to detail with the ability to juggle multiple client relationships and timelines.
- A collaborative mindset with a proactive approach to problem-solving.

If you’re ready to join a dynamic team where your communication skills and passion for customer service will shine, we’d love to hear from you.

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📌 Customer Liaison Specialist - Construction (North Lakes)
🏢 Bold Properties
📍 North Lakes