- Support the day-to-day operations across the bar, bistro, gaming, and TAB areas.
- Deliver and maintain exceptional customer service standards.
- Ensure compliance with RSA, RCG, ARCG, WHS, and all venue policies and procedures.
- Maintain high standards of venue presentation, cleanliness, and safety.
- Handle customer enquiries and resolve issues professionally.
- Assist with staff training and development.
- Work closely with Venue Management to ensure smooth daily operations and achieve business goals.
- Assist with opening and closing procedures, cash handling, and shift management.
- Previous experience in a Duty Manager, Supervisor, or hospitality leadership role.
- Current NSW RSA (Responsible Service of Alcohol) certificate.
- Current NSW RCG (Responsible Conduct of Gambling) certificate.
- Current NSW ARCG (Advanced Responsible Conduct of Gambling) certificate – essential.
- Strong leadership, communication, and problem-solving skills.
- Ability to remain calm, organised, and confident during busy service periods.
- Excellent customer service and team management skills.
- Availability to work a rotating roster, including nights, weekends, and public holidays.
What We Offer
- Full-time employment with reliable, ongoing hours.
- A supportive leadership team and opportunities for career progression.
- Ongoing training and professional development.
- Staff discounts on meals.
- A friendly, positive workplace with a loyal local customer base.
- Immediate start available for the right candidate.