Our business is a well established, family owned building company that is experiencing fantastic growth. We commenced our first business with GJ Gardner Homes in 2010 and have grown to build homes across Shoalhaven, Wollongong, Wilton-Appin and the Southern Highlands. With a strong focus on build quality and customer service and a brand backing that has been established for over 35 years, we are looking for an amazing Customer Care specialist to join our team on a full time basis.

As our Customer Care Coordinator you will be at the forefront of our customer interactions upon completion of the home. You will spearhead our aftercare services, ensuring our customers receive prompt and professional support, clear communication and all rectification works are smoothly delivered. This position will be based from our Shoalhaven Office.

Your duties will include:

Liaising with the construction team at handover to accurately record any items in need of rectification

Communicating with customers ahead of their statutory warranty periods, logging and tracking defects in our system until closed out

Liaising with our construction team and assist in the planning and coordination of works and leading the closeout process to ensure all matters have been addressed





Maintaining accurate records within our software, coordinating with owners and our construction team to ensure timely and complete resolutions

Ensuring our customers are communicated with regularly, updated on progress and have all correspondence recorded

Providing reception and administration support to our office in Shoalhaven

To be considered for this exciting chance you must demonstrate the following:

Experience in post construction services or as a minimum, familiarity with the residential construction industry

Experience in customer service, administration, or support roles

Excellent organisational skills with the ability to prioritise tasks and manage multiple projects simultaneously

Strong problem-solving, organisation and communication skills

Proficient with computer literacy

Ability to work collaboratively in a fast-paced environment

A great opportunity to join a family owned business that has a focus on culture and wellbeing with the support of a driven and highly experienced senior leadership team

All applications will be treated in strict confidence.

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📌 Customer Care Coordinator (Nowra)
🏢 G.J. Gardner Homes
📍 Nowra