Allied Integrated Management – Liverpool NSW

Allied Integrated Management is a leading national provider of integrated facility services, delivering innovative and tailored solutions across New South Wales, Queensland, Victoria, the Australian Capital Territory, and Western Australia.

Through our Facilities, Security, Pest Management, Traffic, Civil, and Indigenous divisions, Allied supports a diverse portfolio of clients across commercial, retail, industrial, government, education, healthcare, and infrastructure sectors.

Our success is built on robust client partnerships, operational excellence, and a people-first culture. More than 70% of our clients engage Allied across multiple service lines, demonstrating our commitment to long-term relationships and integrated service delivery.

As our Facilities Management division continues to expand nationally, we are seeking an experienced and commercially focused Divisional Operations Manager to lead operational performance, client engagement, business growth, and service excellence across our Facilities portfolio.

About Allied Facilities Management

Allied Integrated Management is a leading national provider of integrated facility services, delivering innovative and tailored solutions across New South Wales, Queensland, Victoria, the Australian Capital Territory, and Western Australia.

Through our Facilities, Security, Pest Management, Traffic, Civil, and Indigenous divisions, Allied supports a diverse portfolio of clients across commercial, retail, industrial, government, education, healthcare, and infrastructure sectors.

Our success is built on strong client partnerships, operational excellence, and a people-first culture. More than 70% of our clients engage Allied across multiple service lines, demonstrating our commitment to long-term relationships and integrated service delivery.

As our Facilities Management division continues to expand nationally, we are seeking an experienced and commercially focused Divisional Operations Manager to lead operational performance, client engagement, business growth,



and service excellence across our Facilities portfolio.

Position Summary

The Divisional Operations Manager – Facilities Management is responsible for the strategic and operational leadership of Allied's Facilities Management division, including Cleaning, Property Presentation, Grounds Maintenance, and Planned & Reactive Maintenance services.

This role will oversee a geographically diverse portfolio of clients, contracts, employees, subcontractors, and service partners while ensuring operational performance, financial outcomes, compliance obligations, and client expectations are consistently achieved.

The successful candidate will be a strong leader with a proven track record in facilities management, contract management, client relationship management, and business development. They will be passionate about building high-performing teams, driving continuous improvement, and identifying opportunities to expand Allied's service offering.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex operational challenges, and wants to play a key role in the continued growth and success of a rapidly expanding national business.

Key Responsibilities

- Lead the day-to-day operations of the Facilities Management division across multiple states and client portfolios.

- Ensure all contracts are delivered in accordance with client requirements, KPIs, SLAs, budgets, and company standards.

- Develop and implement operational strategies that drive efficiency, productivity, service quality and profitability.

- Monitor workforce planning, resource allocation, subcontractor performance, and operational risk.





- Develop and maintain strong relationships with existing clients, stakeholders, landlords, centre managers, and industry partners.

- Conduct regular client meetings, business reviews, and site inspections.

- Ensure client expectations are consistently exceeded through proactive communication and service delivery.

- Identify opportunities to enhance services and strengthen client partnerships.

Key Requirements

- Minimum 5 years' experience in a senior facilities management, operations management, contract management, or service delivery leadership role.

- Demonstrated experience managing cleaning, maintenance, grounds, or integrated facilities services.

- Proven experience managing multi-site and geographically dispersed operations.

- Experience in client relationship management, contract management, and business development.

- Qualification in Business, Facilities Management, Project Management, Construction Management, or a related discipline.

- Strong understanding of WHS legislation, risk management, and compliance frameworks.

Mandatory Requirements

- Australian Permanent Residency or Australian Citizenship.

- Current and unrestricted Driver Licence.

- National Police Check.

- First Aid Certificate (or willingness to obtain).

- Ability to travel interstate as required.

- Ability to obtain client-specific clearances and licences where required.

If you’re a motivated, dependable individual looking to be part of a supportive and growing company, we invite you to join Allied Facilities Management and contribute to our reputation for delivering quality, safety and service excellence.

Allied Facility Management is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate on the basis of race, national origin, religion, age, colour, sex, disability, veteran status, genetic information, or any other characteristic protected under the Fair Work Act 2009.

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📌 Divisional Operations Manager (Liverpool)
🏢 Allied Integrated Management
📍 Liverpool