Experienced Healthcare Receptionist - Specialist Orthodontic Practice
Experienced Healthcare Receptionist
Join a Specialist Orthodontic Practice Where People Love Coming to Work
Full Time | Monday to Friday | Every Friday Afternoon Free
Are you an experienced healthcare receptionist looking for a long-term role where you'll be genuinely valued?
Would you enjoy working in a specialist practice where patients return over many months—and often years—allowing you to build lasting relationships with families rather than seeing a different face every day?
If you're someone who enjoys being organised, takes pride in producing high-quality work and wants to be part of a supportive, professional team, we'd love to hear from you.
About Us
We are a well-established private specialist orthodontic practice with an outstanding reputation for patient care and clinical excellence.
Many of our team members have been with us for years because we've created a workplace built on mutual respect, teamwork and supporting one another.
We're proud of the culture we've built. We work hard, enjoy what we do and genuinely care about our patients and each other.
The Opportunity
This is much more than a typical reception role.
As one of the first people our patients and referring practitioners speak with, you'll play an important role in creating a positive experience throughout their orthodontic journey.
Your work will include both patient-facing responsibilities and detailed administrative tasks requiring accuracy, organisation and initiative.
Your responsibilities will include:
- Greeting patients and families with warmth and professionalism
- Managing appointment schedules and clinician diaries
- Answering telephone and email enquiries
- Preparing, proofreading and sending professional reports and correspondence to referring dentists, specialists and patient families
- Maintaining accurate patient records
- Coordinating recalls, appointments and patient communications
- Supporting the clinical team to ensure each day runs smoothly
- Assisting with general administration across the practice
About You
We're looking for someone who enjoys working in healthcare and takes genuine pride in doing things well.
You will have:
- A minimum of 2 years' experience in a healthcare reception role (medical, dental, specialist or allied health)
- Excellent written and verbal communication skills
- Solid spelling, grammar and attention to detail
- Confidence preparing professional correspondence
- The ability to prioritise competing tasks while remaining calm and organised
- Excellent computer skills
- A warm, caring and professional manner
- A positive attitude and willingness to support your teammates
- A genuine desire to build a long-term career
Most importantly, you're someone who notices the little things, enjoys helping people and understands that every patient interaction matters.
What Makes This Role Different?
- Every Friday afternoon free
- No weekends
- A supportive Practice Manager who works alongside the team
- Long-standing colleagues who genuinely help one another
- A stable private specialist practice
- Highly organised support structure with detailed protocols for guidance
- Opportunity to build meaningful relationships with patients and families over many years
- Variety, responsibility and opportunities to further develop your skills
- A workplace where quality, professionalism and kindness are genuinely valued
This Position Would Suit Someone Who...
- Is looking for a workplace to stay for many years.
- Enjoys working as part of a close-knit, supportive team.
- Takes pride in accuracy and organisation.
- Likes building relationships with patients rather than simply processing appointments.
- Wants to contribute to a practice where everyone works together to deliver an exceptional patient experience.
Hours
Monday to Friday
Enjoy every Friday afternoon free, giving you the perfect start to your weekend while still working full-time.
Remuneration is based on experience.
Only applicants with at least two years' healthcare reception experience will be considered.