Full Time Administration Clinic Coordinator - Private Rehab Hospital in Kingswood

Matilda Health Care is a developer and operator of boutique Australian private hospitals that provide premium in-patient care and day programs that foster health and wellbeing in a five-star health care setting.

We provide services in selected medical specialties including rehabilitation, mental health, medical, geriatric and palliative care.

We’re setting a current standard in private hospital management and operations - delivering a premium level of patient care, service and experience in a boutique “hotel-like” setting.

Matilda Nepean opened in Feb 2023 and is a 90-bed sub-acute Private Hospital at Kingswood, nestled in a world-class medical hub at the base of the Blue Mountains in Western Sydney, adjacent to Nepean Public Hospital.

Matilda Nepean is seeking an experienced, highly organised, and proactive Mental Health Clinic Coordinator to join our Administration team on a full-time basis.

This is a dynamic and rewarding role that requires exceptional organisational skills, the ability to multitask in a fast-paced healthcare environment, and a commitment to delivering outstanding customer service.

As the Clinic Coordinator, you will play a pivotal role in coordinating a range of Mental Health Inpatient, Day patient and Outpatient therapy and ancillary treatment programs combined with providing administrative support to outpatient consulting psychiatrists.

Key Responsibilities

- Coordinate, schedule and manage patient referrals and appointments for Inpatient, Day patient and Outpatient therapy, ancillary Mental Health programs ensuring effective clinic operations and optimal utilisation of services.
- Provide administrative support to outpatient consulting psychiatrists, including coordinating new patient referrals and appointments, processing consultation fee collection and receipting and liaising with patients, referrers, and other healthcare professionals.
- Liaison with Health fund providers, DVA,



NDIS and Workers Compensation Insurers to ensure patient eligibility and approvals.
- Daily entries into the Patient Administration System capturing admissions, discharges, fees, payments and relevant patient details.
- Maintain accurate patient records and ensure compliance with privacy and clinical documentation standards.
- Communicate effectively with Psychiatrists, Psychologists, other clinical staff, managers, administration and patients.
- Manage competing priorities while maintaining a high level of accuracy and professionalism.
- Contribute to the ongoing improvement of administrative systems and clinic workflows.

To be successful in this role, you will demonstrate:

- Previous experience coordinating and managing a busy Psychiatry practice, Medical practice, Mental Health outpatient services, or specialist medical centre.
- Experience working with Psychiatrists, managers, and patients in a healthcare setting.
- Experience working with patient administration systems, appointment scheduling and electronic medical records.
- Exceptional organisational and time management skills with the ability to manage multiple priorities simultaneously.
- Strong attention to detail and excellent problem-solving abilities.
- Outstanding communication and interpersonal skills with strong communication and stakeholder management skills.
- A professional, compassionate, and patient-focused approach.
- A continuous improvement mindset whilst managing workflow improvements and process design and creating systems that improve efficiency and scalability.
- The ability to work independently while also contributing positively to a multidisciplinary team.
- Experience in Psychiatric Practice or Mental Health outpatient services.
- Previous Hospital Experience.
- Health Fund knowledge.

If you are an experienced medical administrator who thrives in a busy clinical environment and enjoys coordinating complex services while delivering exceptional customer service, we would love to hear from you. This role is ideal for someone who enjoys improving systems, solving problems, driving operational excellence and taking a hands-on approach.

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📌 Administration Clinic Coordinator (Kingswood)
🏢 Matilda Nepean Private Hospital
📍 Kingswood