At Budget Direct, our Customer Service Consultants are the cornerstone of our customer experience. You'll be the trusted voice our customers rely on, guiding them through their insurance journey with empathy and efficiency. This role is more than just answering calls - it's about making a real difference to people when they need it most.

Are you looking for your next role, or just starting out in your career? Consider this your foot in the door to the corporate and insurance world. As long as you're passionate about helping people, enjoy solving problems, and is looking for a role where your hard work is recognised and rewarded - this is your prospect. No insurance or call centre experience needed, just great communication skills and a willingness to learn.

Important Information (Please Read Before Applying)

Employment Type:Permanent, full-time (37.5 hours per week)

Location:This is an in-office role based in our modern Kawana Waters office (free staff parking provided).

Start Date:Monday 24th August, 2026





Working Hours:This full-time role operates on a rotating roster from Monday to Friday, with your shifts scheduled between the hours of 7:00 am and 6:00 pm. You will also be rostered to work a maximum of one Saturday every 3 to 4 weeks.

12 weeks fully paid training - we'll set you up for success from day one

Competitive pay with a transparent performance incentive scheme

Clear internal career pathways - many of our leaders started right where you are

Supportive, friendly team with regular events and recognition

Flexible leave options including volunteer leave, personal days and the ability to purchase additional leave

Free parking, complimentary coffee and modern facilities

Corporate insurance rates plus discounts on Health, Retail and Travel partners

Wellbeing support including mental health resources and fitness discounts

Next Steps:Successful candidates will be contacted for a phone discussion with our Talent Team.

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📌 Solutions Advisor (92942) (Sunshine Coast Regional)
🏢 Auto & General
📍 Sunshine Coast Regional