Applicants must have full Australian working rights.
Company Overview
Mino IT is a Brisbane managed services provider based in West End. We look after growing businesses across construction, manufacturing, medical, professional services and logistics. Our clients rely onus for managed IT, cybersecurity and compliance.
We are a small team that takes service quality seriously. You will not be a number here.
Role Overview
You will be the front line of our Service Desk, responding to and resolving support tickets for our managed clients. You will work under the guidance of our Senior Service Desk Technician and report to the Service Delivery Manager. When something is beyond your current skill level, you elevate it. No one expects you to know everything on day one.
What you will do
- Resolve support tickets across our service boards in ConnectWise
- Communicate clearly and professionally with clients throughout the ticket lifecycle
- Provide remote support using ScreenConnect and CWRMM
- Keep accurate ticket notes and time entries
- Participate in daily triage with the Senior Technician
- Contribute to our documentation and knowledge base in IT Glue
- Flag recurring issues so we can fix the cause, not just the symptom
About you
- You communicate well with people who are not technical
- You are eager to learn and actively build your technical skills
- You are organised and disciplined with your ticket queue
- You stay calm and methodical when something urgent lands
- Experience with Microsoft 365 support is expected
- Experience in an MSP environment is a bonus, not a requirement
- CompTIA A+ or Microsoft MS-900 certification is well regarded
What we offer
- Salary under the Qualified Employees Award with a clear progression path
- Mentoring from a Senior Service Desk Technician
- A defined certification pathway: CompTIA A+, MS-900, MD-102 and ITILv4 Foundation
- A modern tool stack: ConnectWise, IT Glue, ScreenConnect and Microsoft365
- A business that invests in automation, so your time goes into interesting work rather than repetitive tasks
#J-18808-Ljbffr
📌 Service Desk Technician (Queensland)
🏢 Mino IT Managed Services
📍 Queensland
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