We are seeking an experienced and values-driven General Manager to lead our disability support services and ensure outstanding outcomes for participants, families, and communities. In this newly created role you'd be reporting to the Director, overseeing day-to-day operations, drive quality and compliance, and foster a positive, inclusive culture for our people.

Lead a passionate team making a real difference every day.

Shape the future of our services and contribute directly to positive participant outcomes.

Supportive leadership, values-driven culture and a focus on learning and continuous improvement.

Key responsibilities

In this role you will:

Lead and inspire our teams – provide clear direction, coaching and support to managers, staff and contractors; build a respectful, values-aligned and inclusive workplace.

Drive service excellence – oversee safe, efficient delivery of disability support services in line with participant plans; monitor quality, outcomes and satisfaction; champion continuous improvement.

Ensure NDIS quality and compliance – uphold NDIS Practice Standards (including SIL), the NDIS Code of Conduct and all relevant legislation; oversee audits, incidents, complaints and quality systems.

Manage people and culture – lead recruitment, onboarding, supervision and performance; support career development, mandatory training, wellbeing and retention.

Oversee financial and operational performance – support budgeting and planning with the Director; monitor costs and performance; optimise resource utilisation and authorise expenditure within delegations.

Lead risk, safety and governance – identify and manage operational risks; ensure strong WHS practices, business continuity planning and compliance with privacy and insurance obligations.

Build strong stakeholder relationships – engage positively with participants, families, advocates,



support coordinators, allied health, government and community partners; represent the organisation professionally and support sustainable growth.

About you

You are a collaborative, people-centred leader who is passionate about empowering people with disability to live with choice, dignity and inclusion. You bring:

Tertiary qualification in Business, Management, Health, Community Services, Disability or related field, or equivalent industry experience.

Full Australian working rights or be a permanent resident

Demonstrated leadership and management experience in disability, health or community services.

Strong knowledge of the NDIS, disability sector and relevant legislation.

Proven financial and operational management capability, including working to budgets and KPIs.

Excellent communication, relationship-building and people management skills.

A commitment to quality, continuous improvement and professional integrity.

Experience managing an NDIS registered provider, leading NDS audits and working with quality management systems will be highly regarded.

You will also meet all relevant pre-employment and NDIS worker screening requirements and hold a current driver’s licence.

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Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How many years' experience do you have as a general manager?
- How much notice are you required to give your current employer?
- Have you worked in a role which requires a sound understanding of OH&S;/WHS?
- Do you have experience working in the disability services sector?
- Do you have experience working towards targets and KPIs?
- Do you have a current NDIS Worker Screening Check?
- Do you have a current Australian driver's licence?

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📌 General Manager (Queensland)
🏢 24 Hour Care
📍 Queensland