At Buildcert, we’re all about making life easier for our clients. We do that by keeping things clear, simple and moving — whether it’s building approvals, private certification, or helping someone understand their next step. We’re practical problem‑solvers with a can‑do attitude, and we’re proud to be recognised for our fast turnarounds, trusted experience and consistently high standards.

We’re growing across NSW and South‑East QLD, and our people are the reason we’re leading the way. When you join Buildcert, you join a team that backs each other, gets things sorted, and has a bit of fun along the way.

Our values — Passionate, Trustworthy, One Team and Boldly Curious — guide how we show up every day. If these resonate with you, you’ll fit right in.

About the Role

We’re looking for a confident, friendly and proactive full-time Receptionist to join our Client Care team based in Newcastle. This is a phone‑first role where you’ll be the warm, clear and reliable voice that helps clients get what they need quickly and easily. You’ll also support our front‑of‑house operations and keep the office running smoothly.

There is an opportunity for this role to be offered as a traineeship completing a Cert 3 in Business Administration as part of the role.

What You’ll Be Doing

Working as part of our supportive Client Care team, you’ll:

- Be the first point of contact for incoming calls — answering enquiries, directing calls and taking accurate messages
- Welcome visitors to the office when required
- Schedule inspections and appointments,



ensuring information is entered clearly and correctly
- Process incoming and outgoing mail
- Keep the office tidy and organised
- Run occasional errands (post office, groceries, etc.)
- Communicate with clients via phone and email
- Support other teams across the business

What You’ll Bring

You’ll thrive in this role if you’re someone who enjoys helping people, stays calm under pressure and brings a positive, can‑do attitude to your day.

We’re looking for someone who:

- Is confident speaking with anyone over the phone
- Has strong attention to detail and accuracy
- Communicates clearly — both verbally and in writing
- Has a polite, friendly and professional manner
- Is proactive, willing to learn and happy to support the team
- Holds a valid driver’s licence and legal work rights in Australia
- Prior customer service experience is helpful, but not essential — we’re more interested in your attitude, energy and willingness to grow.

The Perks

Great work comes from great people. Here’s what you can expect:

- Flexible working (3 days office + 2 days home after training period)
- Market-competitive salary + annual reviews
- Leadership development, mentoring and training
- Birthday leave + purchased leave options
- A supportive team that genuinely has your back

A Workplace for Everyone

We believe diversity makes us stronger. No matter your background, identity or lived experience — if you’re passionate about what you do and align with our values, we want to hear from you. If you need adjustments during the recruitment process, just give us a call.

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📌 Receptionist or Trainee Receptionist (New South Wales)
🏢 Buildcert
📍 New South Wales