Join R & R' as a full-time Call Centre Operator based in Southport. As a key member of our customer service team, you will be responsible for providing exceptional telephone-based support to our valued clients. Working in a rapid-paced, dynamic environment, you will be the friendly voice that helps our customers with a wide range of inquiries and queries. Hours are 8.30am to 5.30pm Monday To Friday.

What you'll be doing

- Answering inbound calls from customers in a professional and courteous manner
- Listening carefully to customer needs and providing accurate information and solutions
- Logging customer interactions and maintaining detailed records
- Escalating complex issues to the appropriate teams for further assistance
- Adhering to all company policies, procedures and service level agreements
- Contributing to a positive team environment and continuous improvement initiatives

What we're looking for

- Proven experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry




- Strong communication and interpersonal skills, with the ability to build rapport with customers
- Excellent active listening and problem-solving skills
- Proficient computer skills and experience using customer relationship management (CRM) systems
- A flexible, adaptable and resilient approach to work

What we offer

- At R & R', we are committed to providing our employees with a supportive and rewarding work environment. As a Call Centre Operator, you can look forward to ongoing training and development opportunities, a collaborative team culture, and a range of employee benefits including competitive remuneration, flexible work arrangements, and access to our corporate health and wellness programs.

About us

R & R' is a leading legal service provider. Our talented team of professionals is passionate about delivering exceptional experiences and driving positive business outcomes for our clients.

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📌 Call Centre Operator (Queensland)
🏢 R & R
📍 Queensland