We are currently looking forPart time Casual staff, and it is aSurfers Paradisebased role.

About the role

You will be joining this 66 Apartment Resort located in Surfers Paradise. Working alongside the Owner/Operator and assisting them in maintaining the hotel to a high-quality standard.

We are looking for an enthusiastic applicant who knows how to get the best out of his/her team.Someone who leads by examplebysetting and providing the highest levels of customer service. A team player who enjoys the hospitality industry and wants to further their career.

Your responsibilities will include but not limited to:

- Ensuring smooth, check-in and check-out forguests in a timely manner.
- Effectively communicating with all departments of the resort to ensure customer satisfaction and operational requirements are achieved.
- Liaise with Housekeeping & Maintenance Team to ensure all rooms are cleaned and maintained to the highest standards
- Provide a high level of standards in service delivery.
- Superb interpersonal and communication skills in both written and oral.
- Answering calls in a professional manner
- Attend to enquiries including reservations and room inspection.
- In the absence of management, to take responsibility and maintain a high level of service.
- Liaise with other departments in the hotel
- Contribute proactively to the business KPIs and exceed targets
- Take every prospect to upsell the services of the hotels.
- Maintaining compliance with OH&S; regulations and ensuringcompliance with policies and procedures of all staff members.




- Answers guests’ enquiry handles complaints and attends to the needs of the guests.
- Maintainand be guided by hotel policy on credit/lost and found hotel guests' properties.
- Managing stock levels for front desk & housekeeping department.
- Delegating duties on shifts.
- Fully conversant with all hotel emergency policies.
- Checks cleanliness of lobby and public areas, lights
- Checks on registrationof arriving guests and ensures all information should be filled in.
- Responsible for group reservations, ensuring group rate, policy and payment were effectively followed up.
- Management of staff to ensure that they are performing to organisational standards.

What we can provide you with:

- A relatively competitive salary
- Ongoing personal development and training.
- A friendly team environment.
- Secure Parking onsite

Skills and experience

The successful candidate should possess the following:

Have a passion for hospitality and learning.

Excellent grooming and presentation skills

The ability to workautonomously and juggle competing tasks under pressure.

Previous experience in a senior/supervisory role, in a hotel Front Office capacity.

Unlimited working rights and flexibility to work minimum 3 days a week from 8.30am to 4pm, including a rotating roster that consists of the early, late, weekend and public holiday shifts.

Twelve months of industry experience and tertiary degree/qualification in hospitality.

Relevant Hospitality software skills and general computer literacy are advantageous.

Please note only shortlisted candidates will be contacted

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📌 Front Office Guest Service Agent (Queensland)
🏢 Palazzo Management
📍 Queensland