Join a growing national company in a hands-on admin and scheduling role supporting field technicians across hospitality venues. No two days are the same!
About Lotus Commercial
Lotus Commercial has over 30 years of experience servicing commercial kitchens across Australia. We provide:
- Kitchen filter exchange
- Canopy & exhaust system cleaning
- Air conditioning filter maintenance
- Hygiene and sanitization services for the hospitality and corporate sectors
About the Role
We're looking for a proactive Staff Scheduler & Service Coordinator to join our Cairns (Earlville) office. You'll work closely with the Kitchen Services Manager and field technicians to coordinate bookings, update schedules, and support day-to-day operations.
Key Responsibilities
- Handle daily scheduling and rostering of field technicians
- Liaise with customers via phone and email to confirm service timesUse Simpro to update customer details and job information
- Track real-time changes:
cancellations, sick leave, job access requirements
- Ensure technicians have access info, keys, and job details
- Support the team with admin, communication, and last-minute schedule changes
About You
- Strong admin and scheduling/rostering experience
- Confident in customer service and phone communication
- Highly organised with excellent attention to detail
- Comfortable juggling multiple tasks and shifting priorities
- Proficient with IT systems (e.g. Excel, CRM, Simpro)
- Self-driven, reliable, and able to work independently
Why Join Us?
- Fast-paced, varied admin & coordination role
- Supportive and friendly team environment
- Secure, long-term employment with a national company
- Room to grow and build your skills