Steel Supplies Charters Towers is a family owned and operated growing fabrication company specializing in custom cattle equipment & steel sales. We are committed to quality craftsmanship, safety, and innovation in the cattle industry. Along with providing our customers with a remarkable customer experience each and every time.

Overview

The Customer Service Representative plays a key role in supporting our steel sales and fabrication operations by providing excellent service to customers and ensuring orders and enquiries are handled efficiently. This role involves managing customer enquiries, preparing quotes, coordinating with internal teams, and ensuring orders are processed accurately and on time.

Key Responsibilities

Customer Service & Communication

Provide friendly and professional service to customers viaphone, email, and face-to-face interactions.

Respond promptly to customer enquiries regardingsteel products, fabrication services, pricing, and availability.

Identify customer needs and provide accurate, solution-focused information and product recommendations.

Proactively communicate with customers to manage expectations aroundpricing, lead times, order progress, and delivery schedules.

Assist customers in resolving issues, complaints, or order discrepancies in a timely and professional manner.

Prepare accuratequotes for steel products and fabrication servicesusing company systems.

Follow up outstanding quotes with customers to support sales conversion.

Ensure pricing, specifications, and delivery details are clearly documented.

Liaise with the production or fabrication team to confirm feasibility, materials, and timelines for quotes.

Order Processing & Administration





Process customer orders accurately within company systems.

Prepare and issuepurchase ordersto suppliers as required.

Maintain accurate records of quotes, orders, customer communications, and delivery details.

Ensure all tasks are completed in a timely manner and internal systems are updated accordingly.

Coordination & Internal Communication

Collaborate with thesales, warehouse, and fabrication teamsto ensure customer orders are delivered as promised.

Communicate any changes to order specifications, timelines, or supply issues to relevant team members.

Assist with scheduling and coordination of deliveries or pickups where required.

Process Improvement & Customer Experience

Identify opportunities to improve processes, efficiency, and the overall customer experience.

Provide feedback to management regarding customer trends, recurring issues, or potential service improvements.

Support a positive, team-focused workplace environment.

Skills & Experience

Strong customer service and communication skills.

Ability to manage multiple enquiries and tasks in a fast-paced environment.

Valuable attention to detail and organisational skills.

Basic computer and administration skills (experience with quoting or ERP systems is advantageous).

Experience in steel, construction, fabrication, or industrial supply industries is highly desirable but not essential.

Personal Attributes

Friendly, professional, and approachable manner.

Strong problem-solving ability and initiative.

Cattle handling experience is a great advantage for this role.

Reliable, organised, and able to work both independently and as part of a team.

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📌 Salesperson (Charters Towers)
🏢 Steel Supplies Charters Towers
📍 Charters Towers