TheopportunityAsthe Concierge – Customer Service Officer, you will be the firstpoint of contact for residents, families, visitors andstakeholders, creating a warm, welcoming and professionalexperience. Based across our residential care homes andadministration environments, you will play a vital role insupporting the day‑to‑day operations through reception andadministrative services.

Working closely with site leadership, you will ensure smoothfront‑of‑house operations while supporting a range of clerical andadministrative functions. This includes managing communications,coordinating appointments, maintaining records, and assisting withfinancial and operational processes.

This role is ideal for someone who thrives in a people-focusedenvironment, is highly organised, and takes pride in deliveringexceptional customer service. Your ability to multitask, remainapproachable, and maintain attention to detail will be key tosuccess.

What'll bring Essential:

- At least 2 years previous experience in officeadministration
- Demonstrated knowledge of office procedures including cashhandling and data entry
- Computer skills to intermediate level including the use ofMS Office applications
- Demonstrated knowledge of computer hardware and basictrouble shooting skills
- Demonstrated high level of oral,



written and interpersonalskills
- Ability to work autonomously and as an effective teammember
- Demonstrated customer service skills
- An affinity with older people
- Current NSW drivers licence
- Understanding of WHS, equity and privacy principles
- Tertiaryqualificationin officeadministration

What weoffer:

- Roster Requirement to work - Week 1 - Friday 0630-150 &Saturday; 1500-2230, Week 2 - Saturday 0630-1500
- Chance to be the face of a purpose-drivenorganisation
- Not for profit salary packaging. Take advantage now and payup to $18,550 less tax per year — meaning more money in yourpocket
- Career break schemes,additionalpurchased leave andmore
- Commitment to on-going professional and careerdevelopment
- 24/7 access to mental, physical,socialand financialsupport via the LifeWorks app

JOIN US AND BE THEDIFFERENCE

We encourage Aboriginal and Torres Strait islander people,workers of all abilities,agesand people from culturally andlinguistically diverse backgrounds to apply and join ourcommunity.

If successful, you may be asked to do a medical, NationalCriminal History Check or NDIS Worker Screening Check, and providereferences.

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📌 Concierge | Links (Wollongong)
🏢 Warrigal Care
📍 Wollongong