5d ago , from Illawarra Mercury Job Board

Fetch is how contemporary pet parents give their pets the best care . One pink app for insurance, health, and care – easy, fair, and kinda fun. We've raised our Series A from Lightspeed and Airtree, customers love us (rated #1 by Choice Magazine!), and we're growing fast.

Pre-existing assessments shape how customers feel about Fetch from day one. A clinical history read carefully, a fair call, a clear explanation – that's the difference between a pet parent who feels looked after and one who feels caught out. It's not back-office admin, it's the product. We're hiring a vet who treats it that way.

Location: Sydney (Hybrid, 3-4 days in-office)

Employment type: Full-time, permanent

Compensation: Competitive Series A salary + meaningful equity

Working with: Fetch's Onboarding team, alongside claims, comms, product, and the founders

Your role

We're looking for a qualified veterinary surgeon who can apply their clinical expertise to support our pre-existing assessments. This is a permanent role in our fast-growing Onboarding team, and we're looking for someone who can roll up their sleeves and get stuck into the day-to-day work of a start-up!

Customer Support:



Assist with onboarding through completing pre-existing checks and review clinical histories to look for any issues that might impact plan cover. You'll be using tools like Slack, Notion and Intercom to provide great experience to customers.

Communication: You'll engage directly with vets and pet parents, explaining decisions, supporting through reviews and ensuring vet records are complete. We predominantly do this through live chat, but we'd love you to feel comfortable picking up the phone!

AI Development: We're an AI first business and use tools like Claude, Gemini and Fin to improve our efficiency and automate manual processes. You'll be AI-driven, using it day-to-day to reduce repetitive tasks and improve customer outcomes.

Team Support: You'll be working in tandem with our Claims and Comms team to help elevate customer experience! One moment you'll be improving customer retention, and the next you'll be working with product to raise bugs & feature requests.

Working in Agent Portal: You'll work in our brand new Agent Portal to support customers,

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📌 Vet Technical Operations Associate (New South Wales)
🏢 Fetch Pet Health
📍 New South Wales