Job Overview

Location: Sydney, NSW. Employment Type: Permanent Full Time. Salary range: Base Salary 75,000 – 85,000.

Responsibilities

- Support Management by ensuring all devices are monitored in line with contracts and SLAs.
- Support end users, monitor and resolve incidents, and may roll out enhancements or current products/equipment in accordance with Account Plan.
- Define support criteria for infrastructure design, guide support teams, and use technical expertise to resolve complex problems.
- Analyze and assess systems, data, and documentation while planning and carrying out quality audit inspections.
- Plan and perform quality audit inspections while analyzing and evaluating systems, data, and documentation.
- Provide technical leadership and innovative ideas to improve fault diagnosis and process.
- Implement technical designs to meet service delivery requirements within own area of responsibility.
- Monitor performance against Service Level and act as an escalation point for TSS1 and TSS2.
- Repair and replace peripheral devices such as desktops, laptops, printers, and modems.
- Provide periodic reports as directed by Manager in support of analysis Event and Capacity Management functions.
- Conduct technical assessments and provide consultation with customers and colleagues as required.
- Investigate, analyze, and diagnose technical issues related to desktops,



software, hardware, printers, the Internet, email, databases, operating systems, and security systems, as well as installing, maintaining, repairing, upgrading, configuring, and troubleshooting these issues.
- Create and review technical documentation, including procedural, instructional, and operational guidelines and manuals.

Required Skills and Qualifications

- Systems installation/decommissioning (HSIN) Level 3
- Information security (SCTY) Level 3
- Network support (NTAS) Level 2
- IT Operations (ITOP) Level 2
- Applications support (ASUP) Level 2
- Service Desk and Incident management (USUP) Level 3
- Change management (CHMG) Level 2
- Conformance review (CORE) Level 3
- Client services management (CSMG) Level 3

Additional Information

Relocation Supported: No. Visa Sponsorship Approved: Yes.

EEO Statement

We are an inclusive employer. Fujitsu welcomes applications from women and gender-diverse people; Aboriginal and Torres Strait Islander peoples; Māori and Pacific peoples; LGBTI+ people; people with a disability; culturally and linguistically diverse peoples; veterans, Australian Defence Force and emergency responders. We encourage applicants who value inclusion, collaboration, adaptability, courage, and integrity.

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📌 On-site Technician (City of Sydney)
🏢 Fujitsu
📍 City of Sydney