Customer Service Representative (CSR) - Technical Support

Please note: This is a customer service role in a business office; it is not in a call centre.

About the role:

Do you enjoy helping people and finding practical solutions to their problems? At Height Dynamics, we don’t just sell safety equipment—we help people go home safely at the end of the day. Our customers rely on us to provide practical advice, trusted solutions and exceptional service when safety matters most.

You’ll thrive in this role if you’ve spent time delivering exceptional customer service in an setting where practical problem-solving is part of everyday work. Every customer need is different. One minute you’re helping a telecommunications worker choose the right climbing system, the next you’re assisting a mine site with a confined space rescue solution or helping a roofer find a safer way to complete a difficult job.

Success in this role comes from building strong customer relationships, providing outstanding service and helping people find the right solution—not simply processing orders.

What is in it for you?

- On-the-job training with ongoing training and support.
- Central location - and avoid the CBD.
- An open and friendly management team & work culture.
- Grow and learn the Height Safety industry with us.
- Blue ribbon government and industry clients.

Here’s what we’re looking for:

You genuinely enjoy helping people. You don’t just answer questions—you take ownership of the customer’s problem until it’s solved.

You enjoy building relationships. Our customers don’t just place orders—they rely on us for advice. You’ll listen carefully, ask the right questions and recommend practical solutions that genuinely improve safety.

Quoting and order processing knowledge. It will help to have experience in customer service, sales support or administration where you’ve had to manage customers and solve problems.

You’re a practical problem solver. Every day you’ll help customers work through different challenges.



You enjoy understanding how people work, asking questions and finding safe, practical solutions.

Practical industry experience. You don’t need previous height safety experience, but you’ll enjoy this role if you’ve worked in construction, trades, manufacturing, telecommunications, utilities or another practical industry where understanding how people work is just as important as understanding the products they use.

CRM database and ERP skills.It helps to have experience working within business systems, maintaining accurate records of customer interactions and transactions (but not mandatory).

Organisational skills. There’s a difference between saying you’re organised and actually being organised.

The ability to work with others. We’re a team, and we’d need someone who is a good personality fit who can communicate easily.

The ability to turn a negative into a positive. Your empathy and calm demeanour is a critical part of the support chain.

What you'll be doing:

Provide exceptional customer service while helping customers identify the safest and most practical solution for their work.

Ask questions to fully understand each customer’s requirement before recommending products.

Prepare quotations and process orders accurately and efficiently.

Follow up on customer enquiries and quotations to ensure every customer receives outstanding service.

Build long-term relationships with customers who rely on your advice.

Work closely with our sales, warehouse and technical teams to deliver outstanding customer outcomes.

Continually develop your product knowledge and become a trusted advisor to customers across a wide range of industries.

About us
Height Dynamics is a leading provider of height safety solutions for a wide range of industries. For over 20 years, we have been at the forefront of delivering innovative, high-quality products and expert services to help keep workers safe at heights. With a strong focus on customer satisfaction, practical advice and continuous improvement, we are proud to be a trusted partner to our clients across Australia.

#J-18808-Ljbffr

📌 Customer Service Representative (CSR) - Technical Support (Brisbane)
🏢 Height Dynamics
📍 Brisbane