Restaurant Operations Manager - Multi Site

www.rebelo.com.au The Community - Brisbane Square

About us

The Rebelo Group is a dynamic hospitality organisation dedicated to delivering exceptional experiences to our guests. We pride ourselves on operating world-class venues that combine outstanding service, innovative programming, and a genuine commitment to creating memorable moments. Our portfolio spans multiple hospitality and entertainment establishments across Queensland, and we're committed to fostering a workplace culture that values excellence, teamwork, and continuous improvement

We have created a casual restaurant dining precinct in Brisbane Square with 7 venues & bars opening in Sep/Oct this year. We are now looking for a Hospitality Operations Professional to launch, lead, drive and manage this concept.

Key responsibilities

- Oversee daily venue operations, including opening and closing procedures, and ensuring all areas meet our high standards of cleanliness and presentation
- Manage and lead a diverse team of staff, including recruitment, training, scheduling, performance management, and fostering a positive workplace culture
- Ensure strict compliance with all health and safety regulations, licensing requirements, and company policies
- Monitor and manage budgets, control costs, and identify opportunities for operational efficiency and revenue optimisation
- Maintain excellent customer service standards and handle guest concerns and complaints professionally and promptly
- Coordinate with various departments including food and beverage, security, maintenance,



and entertainment to ensure smooth operations
- Conduct regular venue inspections and maintenance scheduling to ensure facilities remain in excellent condition
- Analyse operational metrics and reporting to management, identifying trends and recommending improvements
- Plan and execute venue events, functions, and special occasions in coordination with relevant teams
- Implement and maintain operational systems and processes to enhance efficiency and guest satisfaction

What we're looking for

- Proven experience in multi site venue management, hospitality operations, or a similar management role, preferably within the hospitality and tourism sector
- Strong leadership skills with the ability to motivate, develop, and manage teams of varying sizes
- Excellent knowledge of health, safety, and licensing regulations relevant to hospitality venues
- Proficiency in budget management, financial reporting, and cost control
- Outstanding customer service orientation and proven ability to resolve conflicts diplomatically
- Strong organisational and multitasking abilities with excellent attention to detail
- Excellent communication and interpersonal skills
- Proficiency with hospitality management systems and point-of-sale technology
- Problem-solving mindset with the ability to make sound decisions under pressure
- Flexibility to work wide-ranging hours, including evenings, weekends, and public holidays as required
- Current RSA (Responsible Service of Alcohol) certification and Working with Children Check (if applicable) are desirable

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📌 Multi Site Venue Operations Manager (Brisbane)
🏢 The Rebelo Group
📍 Brisbane