Be the voice of a trusted Australian brand. Build relationships. Deliver exceptional service. Make an impact every day.
PERSOL is proud to be partnering with one of Australia's most recognised and respected building products manufacturers to recruit a passionate and customer-focused Customer Service Representative for their Rochedale-based team.
This is far more than a traditional customer service role. As the first point of contact for customers, builders, contractors and internal stakeholders, you will play a critical role in creating positive customer experiences while supporting the delivery of iconic products that help shape Australian homes and communities.
If you thrive in a fast-paced environment, enjoy building relationships, love problem-solving and take pride in delivering outstanding service, this could be the perfect next step in your career.
About the Role
Reporting to the Customer Service Manager, you will become a key member of a collaborative and supportive team, responsible for managing customer enquiries, processing orders and supporting sales activities across a diverse portfolio of premium building products.
This is a highly varied role where no two days are the same. You'll work closely with customers, sales representatives and internal departments to ensure a seamless customer experience from enquiry through to delivery.
Key Responsibilities
- Deliver exceptional customer service to both internal and external stakeholders
- Manage inbound phone and email enquiries in a professional and timely manner
- Process customer orders, credits, returns and pricing enquiries accurately
- Support the sales team with administrative and customer service activities
- Build strong relationships with customers and act as a trusted first point of contact
- Maintain a thorough understanding of products, services and business processes
- Assist customers with product information and order-related enquiries
- Ensure customer records and order information are maintained accurately
- Contribute to a positive team culture and high-performing work environment
- Maintain a safe, organised and professional office environment
What We’re Looking For
We’re seeking someone who genuinely enjoys helping people and takes pride in delivering an outstanding customer experience. You will bring:
- Previous experience in customer service, administration, sales support or a similar role
- Solid communication skills with the ability to build rapport quickly
- Excellent organisational and time management skills
- High attention to detail and accuracy
- Ability to manage multiple priorities in a busy environment
- A proactive, positive and solutions-focused attitude
- Experience within the building, construction or manufacturing industry highly regarded
- Relevant tertiary qualifications advantageous but not essential
Why Join?
This is an excellent opportunity to join a stable, well-established organisation with a strong reputation for quality, innovation and customer service. You’ll enjoy:
- Monday to Friday schedule
- Supportive and collaborative team culture
- Career development and internal progression opportunities
- Exposure to a respected industry-leading brand
- A varied and rewarding role where your contribution truly makes a difference
#J-18808-Ljbffr
📌 Customer Service Officer (Queensland)
🏢 Programmed GO
📍 Queensland
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.