Good Shepherd Support Services is seeking an experienced Rostering Coordinator to join our team. This full-time role will be responsible for managing the complex scheduling and coordination of our team of Disability Support Workers, ensuring our clients receive the high-quality care they deserve. This is a fast-paced, high-impact role at the centre of our service delivery.
You will coordinate rosters and workforce planning for our NDIS participants and support staff across the Hunter/Central Coast region, ensuring the right person is in the right place at the right time.
Key Responsibilities
- High-volume roster coordination for community and accommodation participants.
- Ensure roster practices comply with award requirements.
- Meet staffing targets and fill shift vacancies efficiently.
- Process timesheets, leave requests, and overtime.
- Liaise with internal teams and stakeholders to maintain service coverage.
- Participate in rotating on-call roster.
Criteria
- Strong communication and organisational skills.
- Ability to multitask under pressure.
- High attention to detail and a proactive, problem-solving mindset.
- Roster coordination experience, ideally in Community Services.
- Knowledge of the SCHADS Award.
- NDIS Worker Screening Check and Working with Children Check.
- Driver Licence.
What you'll be doing
- Empathy is a MUST!
- Develop, maintain and optimise rosters to match client needs and employee availability
- Communicate with Support Workers to coordinate shifts, leave and other scheduling requirements
- Liaise with participants and their families to understand and accommodate their specific care needs
- Identify and resolve any scheduling conflicts or gaps in coverage
What we’re looking for
- Proven experience in a rostering or scheduling coordination role, ideally within the aged care or disability support sector
- Strong communication and interpersonal skills, with the ability to liaise effectively with a diverse range of stakeholders
- Excellent time management and organisational skills, with the ability to juggle multiple priorities
- Proficient in using rostering and scheduling software (ShiftCare is desirable)
- A genuine passion for supporting vulnerable members of the community
What we offer
In addition to a competitive salary, we offer:
- Opportunities for professional development and career progression
- Generous leave entitlements, including additional personal leave
- Employee assistance program and wellness initiatives
- Salary packaging and other financial benefits
About us
Positive Shepherd Support Services is a leading provider in disability support services in the local community. With a strong focus on person-centred care, we are dedicated to empowering our clients to live with dignity and independence. Join our team and be part of the difference we make in the lives of those we serve.
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📌 Rostering Coordinator (New South Wales)
🏢 Good Shepherd Support Services
📍 New South Wales
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