WE STRIVE TO ACHIEVE THE HIGHEST STANDARDS ACROSS SAFETY, QUALITY AND ENVIRONMENT

As a member of the Killara Services team, you will have the opportunity to work with a supportive and friendly group of professionals who take pride in their work.

We are a leading provider of facility services, committed to providing better experiences and better outcomes to our customers and our people.

Our core service offerings are cleaning, grounds, restoration, maintenance and facility support services, with experience across a diverse range of markets, including education, government, health, commercial, transport and industrial.

We are a diverse family, supporting each other to do our best and help make a difference.

We are seeking a highly organised, customer-focused and proactive Operations Coordinator to join our team based in Sydney, on a full-time, permanent basis.

The Role:

The Operations Coordinator provides responsive, professional support across work order management, customer service, administration, reporting and operations. The role is central to ensuring service requests are actioned within agreed timeframes, stakeholders are kept informed, and internal and external reporting and administrative standards are consistently met.

This would suit a person with strong customer service skills, a methodical approach to administration, and the ability to juggle multiple priorities in a fast-paced environment.

Duties:

- Raise and distribute all work orders
- Follow up with relevant stakeholders to gather information on work order status,



escalating outstanding work orders or issues as required
- Liaise with customer call centres to provide closures, updates, ETAs and scheduled dates on work order requests
- Receive and respond promptly and professionally to all inbound customer correspondence, including calls, emails, complaints and general enquiries
- Assist Killara employee enquiries, particularly Operations and Customer Service Managers
- Develop and maintain up to date Periodical Registers, Site Manuals, Communication Books and Cleaner Sign in / out Registers
- Record and action Change of Cleaner notifications and manage ID cards as required
- Ensure internal and external reporting requirements, including OH&S; and environmental incident reports, are delivered to the highest standard and within timeframes
- Provide available support during the transition / shutdown of new contracts, maintaining the allocated tracker
- Prepare, coordinate and maintain agendas and minutes for operations and other meetings
- Maintain, update and create templates, spreadsheets and reports, and assist with report and data analysis
- Manage / assist with online ordering, and enter SPWs and Inspection Reports as required

Essential Skills,



Experience & Qualifications:

- Excellent written and verbal communication skills
- A proven ability to manage multiple competing priorities and meet strict deadlines
- High level of accuracy and strong attention to detail
- Proficiency in the Microsoft Office suite
- Prior experience in work order management, administration or a customer service centre environment highly regarded
- Ability to work effectively both independently and as part of a team
- A proactive, solutions-focused approach to problem solving

In this high-performance environment, you will achieve success by consulting with stakeholders on a regular basis while tenaciously driving performance delivery.

As you will be in regular contact with customers, subcontractors and internal stakeholders, you will display professional presentation and communication abilities.

At Killara we offer an extensive onboarding program and support to help you settle into your current role.

Successful candidates will be required to demonstrate compliance with relevant government public health directives as well as Killara Services customer requirements in relation to workplace health and safety.

Killara is an equal opportunity employer, and we encourage applications from diverse backgrounds.

Any information provided to Killara with respect to your application will be accessible only to those involved in the recruitment process. It will be used only for the purposes of recruitment and will be held securely.

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📌 Operations Coordinator (Bayside Council)
🏢 Killara Services
📍 Bayside Council