Publicis in Australia seeks a Customer Service Manager to lead PPQ's customer service function in partnership with the Department of Transport & Main Roads. You will drive service excellence, coach a team of consultants, and advocate for customer needs across stakeholders to shape product improvements.
You will oversee day-to-day operations, manage escalations, and ensure KPIs are met while identifying efficiency opportunities and reporting on performance metrics.
#J-18808-Ljbffr
📌 Customer Service Manager — Lead Multi-Channel CX & Ops (Brisbane)
🏢 Publicis
📍 Brisbane
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.