We are seeking a dedicated and experienced Cafe Manager to join our team at Otti Cafe in South Brisbane, QLD. As the Cafe Manager, you will play a crucial role in overseeing the day-to-day operations of our bustling cafe, ensuring exceptional customer service and the smooth running of the business. This is a full-time position.
What you'll be doing
Supervising and coordinating the work of cafe staff, including baristas, servers, and kitchen staff
Ensuring high standards of customer service and efficient cafe operations
Managing inventory and stock levels, and placing orders as needed
Handling customer inquiries and complaints in a professional and timely manner
Assisting with the development and implementation of cafe policies and procedures
Monitoring and reporting on cafe performance metrics
Providing training and development opportunities for cafe staff
Collaborating with the management team to drive continuous improvement
What we’re looking for
Minimum 2 years of experience in a cafe or hospitality supervisory role
Strong leadership and people management skills, with the ability to motivate and inspire a team
Excellent customer service orientation and problem-solving skills
Proficiency in cash handling, inventory management, and data analysis
Thorough understanding of food safety and hygiene regulations
Solid communication and interpersonal skills
A passion for the hospitality industry and a commitment to delivering exceptional customer experiences
What we offer
Competitive salary and bonus opportunities
Comprehensive training and development programs
Opportunities for career advancement within the company
A supportive and collaborative work environment
Discounts on food and beverages
Health and wellness initiatives
About us
Otti Cafe' is a well-established and respected cafe and dining destination in the heart of South Brisbane. We pride ourselves on our high-quality cuisine, exceptional customer service, and commitment to sustainability. As a growing company, we offer a dynamic and rewarding work environment where you can thrive and contribute to our continued success.