Prior experience in an administration or customer service role

Experience using Microsoft Office is essential

Experience using SAP would be highly regarded

Ability to work from the Gosford store full time – (Mon-Fri 6am-3pm)

What you will need to join us

Full andUnrestricted Australian working rights - We do not offer visa sponsorship

Valid Police Check

Valid forklift licence or willingness to obtain

Ability and willingness to undertake daily manual handling

Successful completion of pre-employment medical

Why you will LOVE working at Knauf Australia!

$34.00 per hour + super + allowances

14 weeks Parental Leave (primary carer)

Yearly Pay Review

Access to discounts on Health Insurance, Gym Memberships, Qantas lounge, Novated leasing and trade discounts

Career Development and Training opportunities

Free onsite parking

About the Role

As a Customer Service Operator you will report to the Trade Store Manager, where you will be responsible for undertaking all administration tasks and direct customer service both over the phone, via E-mail and face to face.

Some tasks as part of this role include:

Dealing with Customers face-to-face, via email & over the phone

Administration duties including data entry and email management

Picking & Packing customer orders





Record and report any customer complaints to the Trade Stores Manager regarding product and / or service via Knauf's complaint and customer procedures

Assist with stock take / inventory counts process to ensure accurate inventory records are maintained

General warehouse duties & housekeeping when required

About Us

Knauf is one of the world’s leading manufacturers of modern insulation materials, gypsum wallboard systems, plasters and accessories, thermal insulation composite systems, floor screed, floor systems, and construction equipment and tools.

With more than 250 production facilities and sales organizations in over 90 countries, 40,000 employees worldwide. The Knauf Group is without doubt one of the big players on the market – in Europe, the USA, South America, Asia, Africa, and Australia.

Please note, applicants must have entitlements to work in Australia. As part of the recruitment process, police and medical checks for security clearance pertaining to specific job requirements will be conducted for successful applicants

We are committed to celebrating diversity and creating an inclusive workplace. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Please let our team know if we can adjust our recruitment process to support your accessibility needs.

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📌 Customer Service Operator (Gosford)
🏢 Knauf Group
📍 Gosford