The Coffee Club Cairns Central is committed to delivering exceptional customer experiences and maintaining the highest standards of service excellence. We pride ourselves on creating welcoming cafe where our teams thrive and our guests feel valued with a focus on service and operational excellence.

About The Role

We are seeking an experienced Store Manager Full Time & Duty Manager Part Time to join our team in Cairns Central, QLD. These positions offer a unique prospect to lead daily operations across our hospitality venue whilst maintaining the highest standards of customer service and operational efficiency. As Store Manager or Duty Manager, you will be instrumental in driving business performance, managing staff, and ensuring our guests receive an outstanding experience.

Key Responsibilities Store Manager

Oversee daily operations of the venue, ensuring smooth and efficient service delivery across all areas

Manage staff rostering, training, development and performance management to build a high-performing team

Monitor and maintain compliance with health, safety and hygiene standards, as well as relevant regulatory requirements

Handle customer service inquiries and resolve complaints professionally to ensure customer satisfaction and retention

Manage inventory, stock levels and supplier relationships to optimise costs and maintain quality standards

Manage budgets and work towards achieving sales and profitability targets

Implement and enforce company policies and procedures consistently across all staff members

Foster a positive workplace culture that promotes teamwork, accountability and continuous improvement

Maintain open communication between franchisee,



management and team members

Assist with marketing initiatives and promotional activities to drive customer engagement and revenue growth

What We're Looking For

Proven experience in a hospitality management role, preferably in a similar cafe setting.

Strong leadership and people management skills with the ability to motivate and develop team members

Excellent customer service orientation with a track record of building strong customer relationships

Solid understanding of financial management, rostering, budgeting and profit and loss responsibilities

Strong communication and standards ensuring franchise training skills and knowledge for the team

Knowledge of health, safety and food hygiene regulations relevant to hospitality venues

Proficiency in point-of-sale systems, hospitality management training & ordering systems

Strong organisational and multitasking abilities with the capacity to manage competing priorities

Excellent communication skills, both written and verbal, with the ability to engage effectively with staff and guests

Problem-solving mindset with the ability to make sound decisions under pressure

Relevant hospitality qualifications or certifications (such as Barista, Food Safety or equivalent) are highly desirable

A willingness to work flexible hours, weekends and public holidays as required

What We Offer

Opportunities for professional development and career progression as a leader and manager in the industry

A supportive and collaborative work environment that values customers and employees

Flexible and supportive rosters that meet business and customer expectations

Day shifts only no evening or split shift hours

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📌 STORE MANAGER & DUTY MANAGER (Cairns North)
🏢 The Coffee Club
📍 Cairns North